Airlines
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A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s…
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What the Heck is Delta Doing in Seattle?
It started out innocently enough. Delta chose a couple routes where it wanted to add capacity to Seattle, its newest international gateway.…
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Cranky on the Web (December 16 – 20)
Cranky Concierge – and how it can make your travel day – MakeTravelBetter.com A client of ours wrote us up after having…
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Topic of the Week: How Do You Feel About United Now?
It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
You guys still with me? It’s been a long series, but we have finally come to the last post. We left off…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping…
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Cranky on the Web (December 7 – 13)
Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the…
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A Day With United Management: Getting There and Back (Trip Report)
Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what…
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Southwest Leaves Three More Small Cities
Southwest continues to struggle to find a way to serve smaller cities. After axing a ton of service to small cities when…
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The American/US Airways Merger is Finally Complete; Now It’s Time for the Hard Part
Today, American and US Airways complete their merger. You would think that after such a long time, this would feel like the…