Airlines
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Alaska Airlines Tweaks Its Product for Longer Haul Flying
Alaska is an airline on a tear right now. It’s posting record profits while expanding fairly quickly, not a combination that you…
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Delta’s Basic Economy is Going to Generate a Ton of Complaints, Leave Money on the Table
Last week I wrote about Delta’s cabin rebranding efforts, but I failed to really grasp something that is likely going to become…
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American’s Latest Improvements Show An Attempt to Balance Customer Experience with Spending Tons of Money
I wrote earlier this week about how Delta was working on re-branding to reflect all the product improvements it had made over…
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Delta’s Big Branding Exercise Reflects Changes That Have Already Been Made, Not New Ones
You’d think from the tone of Delta’s announcement yesterday that there were some huge changes being made to the airline’s product. That’s…
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Across the Aisle from David Neeleman on Azul’s Skycouches, US Partner Opportunities, and More (Part 2)
In part 1 of my discussion with Azul’s David Neeleman, I had him focus on why this was going to work when…
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Topic of the Week: How Do You Feel About Strikes?
Lufthansa pilots spent much of this week striking. Air France pilots have done that a lot this year as well. Regardless of…
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Across the Aisle From David Neeleman on Why Azul’s New Service to the US is Going to Work (Part 1)
Way back in 2010, I spoke with JetBlue and Azul founder David Neeleman (Part 1, Part 2, Part 3). As he does…
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Profit Sharing: Why American Doesn’t Like It, Why It Should Have Done It Anyway, and Why It Can’t Do It Now
I really thought this was going to die down eventually, but it hasn’t. The topic of profit-sharing at the new American (or…
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More US – Mexico Flights May Be Coming Soon Thanks to Loosening of the Rules
Maybe “soon” isn’t the right word. Nevertheless, beginning in January 2016 (a mere 13 months away) some of the silly regulations governing…
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Delta’s Choice of the A330neo and A350 For Its Widebody Fleet May Seem a Little Peculiar
We’ve been waiting a long time for Delta to decide what widebodies it would order to replace its 747s and 767s, and…
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JetBlue is Making Changes That You Think You Won’t Like, But You Might Be Wrong
Remember when we talked about what Wall Street wanted JetBlue to do in order to improve financial performance? Well, JetBlue agrees. The…
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Cranky on the Web (November 17 – 21) – Ethiopian Madness, Rebanking in Miami, More
Ethiopian Airlines: The Flexible Airline (or, why you shouldn’t combine multiple tickets on one itinerary) – Travel Babbo One of our clients…