Brett
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Qantas Goes NBA, Locks Out Employees and Shuts Down Over the Weekend
When you think about airline labor disputes, you probably think about strikes. After years and years of negotiating, the unions gain the…
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Cranky on the Web (October 24 – 28)
If you’re wondering where my CNN column has gone, it hasn’t disappeared. I’m just going to be writing a little less frequently.…
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Topic of the Week: The 787 Enters Service
If you’re in the US, you may have missed the first flight in service of the 787 this week. That’s because it…
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KLM’s 1 Hour Social Media Guarantee Fails the Test
As we all know, there are some airlines that do a good job of responding to customers via social media channels and…
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Best. Flight. Ever. First Class on the Cathay Pacific 777-300 (Guest Trip Report)
Geoff is back, following up his Emirates shower experience with another long trip report about the best flight he’s ever had. I…
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My Imaginary Discussion on Delta’s New Domestic Economy Comfort Class
Last week, Delta announced that it would bring its version of United’s Economy Plus, Economy Comfort to most of its fleet. This…
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The Government’s Proposed Aviation Tax Plan Isn’t a Good One
Not sure how many of you have been paying attention to the details of the proposed aviation tax changes (details on pp…
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Cranky on the Web (October 17 – 21)
In the Trenches: Repeat Clients – Intuit Small Business Blog There’s nothing better than having repeat clients, so I’m always trying to…
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Topic of the Week: The Reunification of Berlin
Next June, Berlin finally consolidates its commercial air traffic at the new Berlin Brandenburg Airport (built on the old Schoenfeld Airport). Historically,…
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What Travelers Want From Their Airports
Earlier this week, I was on a panel at the Airports Council International – North America (ACI-NA) conference down in San Diego…
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A Good New Site for Calculating Bag Fees
One of the big complaints people have about airline fees is the ability to figure out exactly what’s being charged. It can…
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The Renaming Saga for ASA and ExpressJet Finally Has a Resolution
In general, the renaming of a regional airline isn’t a very interesting thing. After all, travelers never buy tickets to fly on…