Brett
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JetBlue vs Virgin America: Short Haul Edition (Trip Report)
This trip was the first of three in a two-week period, so get ready for a couple more trip reports down the…
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United Makes Some Big Fleet Changes, More Widebodies Coming to Domestic Flights
Over the last few years, we’ve seen most US airlines get really excited about using smaller mainline aircraft in favor of having…
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How American Rebanked Its Chicago and Dallas Operations and Why It’s a Good Thing
You may remember that late in 2013, the new management team at American decided the time had come to rebank its big…
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Cranky on the Web: Airline Satisfaction Rises (But Still Low), Dreading Flying, Drawing the Line With Unhappy Clients
Airline customer satisfaction up, but industry ranks low – USA Today The AQR may say airlines are slipping, but USA Today wrote…
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Topic of the Week: American’s CEO Gets Paid Only in Stock
American CEO Doug Parker said yesterday he was giving up his annual salary and bonus and instead just going to take his…
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US Carriers Continue to Hammer on Middle East Subsidies While Europe Fractures
I’m sure you’ve all just been dying to get an update on the US-Middle East airline fight, right? There’s little to discuss…
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Emirates Shows Off Its Tremendous Attention to Detail at a Movie Premiere in the Sky
Movie premieres happen all the time in LA. What makes them stand out from the crowd? Not much, except for the stars…
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United’s New Three-Course Meal in Long Haul Coach Is a Great Idea… Or a Really Bad One
Let’s give United some real credit here. The airline has actually been doing a fair bit to try to upgrade its onboard…
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Cranky on the Web: Cross-training Employees
In the Trenches: Managing Volume With Cross Training – Small Business Center One of the reasons we’re testing doing flight monitoring differently…
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Topic of the Week: Your Favorite Special Livery
It’s been a busy week for special liveries. Southwest rolled out is Missouri-themed aircraft this week and Lufthansa put its stunning 747-8…
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I Don’t Know if Southwest’s New Seat is a Good Thing Or Not
Southwest had what it called an “especially amazing” announcement this week. The big news? The airline is introducing a new seat on…
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The 2015 Airline Quality Rating is Out, and It’s Angrier and Dumber Than Ever
The annual Airline Quality Rating (aka DOT Data for Dummies) is out, and once again, it proves itself to be nearly useless.…