Brett
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Southwest Takes the First Step Toward International Flying With Puerto Rico Flights
Before you all jump on me, I am well aware that Puerto Rico is a part of the United States. So while…
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How Delta Put Its JFK Operation Back Together Again After Sandy
While most travelers know that airlines are complex operations, I don’t think many can appreciate how difficult it is to actually put…
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Cranky on the Web (October 28 – November 2)
Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler When it came to hurricane policies…
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Topic of the Week: Some New Safety Videos
We have a couple of new safety videos that were released this week. In my mind, the ultimate question here is… will…
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Virgin Australia Goes on a Buying Spree, Singapore Joins the Fun
We’ve all been preoccupied here in the US with the weather, but meanwhile big things have been happening down in Australia. In…
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Why Airlines are Canceling So Many Flights for Hurricane Sandy
If you’ve been trying to get to, from, or through the northeast US this week, you know that a lot of flights…
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Am I Negatively Biased Against American? (Ask Cranky)
I’m guessing you’ve read a lot about Hurricane Sandy this morning, so I won’t bore you with the same. (Summary: lots of…
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Cranky on the Web (October 22 – 26)
In the Trenches: Finally, a Full-Time Employee – Intuit Small Business Blog After a very long time, I finally was able to…
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Topic of the Week: Why is American Going to Seoul?
American announced a bunch of new routes this week, but one caught my eye. The airline, which flies only to Beijing, Shanghai,…
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Singapore Ditches the A340-500, An Airplane That Was Destined for Mediocrity at Best
Singapore Airlines has announced a big order for a slew of new aircraft from Airbus including more A380s and some new A350s.…
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The Next North American Battleground… Small Canadian Cities
North America is a big place. When you think about where the next big airline battle is likely to be, you probably…
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Airlines Should Not Bend the Rules for Those With Family Emergencies
One of the more contentious customer service issues in the airline industry has long been around how airlines deal with people who…