Brett
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Cranky on the Web – Customers From the Past
In the Trenches: Customers Who No Longer Use Us – Small Business Center This week I take a look at how we…
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Topic of the Week: Cuba is Coming
With the news that relations are finally thawing between the US and Cuba, you know airlines are starting to drool over the…
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Reviewing 2014 Operational Performance: Delta is the Undisputed Heavyweight Champion
As we get toward the end of the year, I thought it would be fun to dig in to airline operational data…
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Alaska Airlines Tweaks Its Product for Longer Haul Flying
Alaska is an airline on a tear right now. It’s posting record profits while expanding fairly quickly, not a combination that you…
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Delta’s Basic Economy is Going to Generate a Ton of Complaints, Leave Money on the Table
Last week I wrote about Delta’s cabin rebranding efforts, but I failed to really grasp something that is likely going to become…
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Cranky on the Web – Fixing LAX, Finding Healthcare
Fixing the Problems at LAX – PBS Studio SoCal I sat down for a half hour discussion about some of the issues…
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Welcome to the New Email Subscription System
I mentioned this a couple weeks ago, but today The Cranky Flier is officially switching over to the new Postmatic email subscription…
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American’s Latest Improvements Show An Attempt to Balance Customer Experience with Spending Tons of Money
I wrote earlier this week about how Delta was working on re-branding to reflect all the product improvements it had made over…
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Delta’s Big Branding Exercise Reflects Changes That Have Already Been Made, Not New Ones
You’d think from the tone of Delta’s announcement yesterday that there were some huge changes being made to the airline’s product. That’s…
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Across the Aisle from David Neeleman on Azul’s Skycouches, US Partner Opportunities, and More (Part 2)
In part 1 of my discussion with Azul’s David Neeleman, I had him focus on why this was going to work when…
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Cranky on the Web (December 1 – 5 ) – Hidden City Ticketing, First Class, More
This secret trick could save you money on airfare — but beware – Digital Trends I was asked to comment about hidden…
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Topic of the Week: How Do You Feel About Strikes?
Lufthansa pilots spent much of this week striking. Air France pilots have done that a lot this year as well. Regardless of…