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A Belated but Heartfelt Diatribe Against Our Government’s Air Traffic Control Delay Debacle
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There has been plenty of press about the completely unnecessary delays that hit the US air traffic control system last week thanks to political gamesmanship, but once the legislators hammered out a quick deal, the…
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Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)
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Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication, but today, I post the second half which is more about the customer…
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Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)
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Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the new American Airlines when the merger closes at some point in the third…
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Cranky on the Web (April 22 – 26)
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In the Trenches: Finding the Right Employee – Intuit Small Business Blog Now the search is on for a new employee, but it’s not as easy as I might like it to be. The Alaska…
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Topic of the Week: Do the Little Things Count?
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Yesterday, US Airways told us that it was upgrading its offering in coach on long haul flights over the Atlantic and to Brazil. Travelers will now get free wine with their meal and free headsets.…
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Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More
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Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done, and we’ll all be heading to Dallas/Ft Worth for the first American media…
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Willie Walsh Has Plenty to Say About Alliances and Acquisitions at CAPA’s Airlines in Transition Conference
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My time in Dublin wasn’t just spent drinking Guinness and learning about Travelport’s new merchandising platform. The main event was the Centre for Aviation’s (CAPA) Airlines in Transition conference. The gathering was an interesting one…
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United Jacks Up Change Fees, Earns the Cranky Jackass Award
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You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they fly, and that’s a good thing. This isn’t a rant on fees. Instead,…
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Cranky on the Web (April 15 – 19)
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What the Heck is a Ground Stop? – Conde Nast Daily Traveler After the ground stop in Boston following the explosions at the marathon and another one for American’s computer failure the following day, CN…
