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Cranky on the Web (September 23 – 27)
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In the Trenches: Managing My Email – Intuit Small Business Blog I love email, and it’s my primary form of communication, but it’s been getting overwhelming and I need to figure out how to control…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
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Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were very concerned that this could be an unknown error and they wanted to…
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See You at the 3rd Annual Crankyspotting Dorkfest Tomorrow
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The day has finally arrived. It’s time to do a little spotting at LAX for the third annual Dorkfest. I’ve heard from several of you and am glad to see some familiar faces planning on…
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Trying the New West Coast Delta Shuttle (Trip Report)
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Earlier this month, Delta launched a west coast Delta Shuttle operation between LA and San Francisco with hourly service and a few *gasp* frills. Delta had already built up significant service in the market, but…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
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[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology to United here.] I decided to put up a special Wednesday post this…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
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Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is pairing its old slogan “Fly the Friendly Skies” and theme music, Gershwin’s Rhapsody…
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I’ve Argued for Unbundling, And Now I’ll Argue for Re-Bundling
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Last week, I put together a post showing the merits of an unbundled fare structure. In my mind, unbundling was actually just the first step. Now it’s time to re-bundle. Oh, and there should be…
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Cranky on the Web (September 16 – 20)
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In the Trenches: A Big-Company Structure for a Small Business – Intuit Small Business Blog Cranky Concierge isn’t a big business, but it might be some day. So I’m thinking about how that should work…
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Topic of the Week: Does Aer Lingus Need Flat Beds?
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Apparently Aer Lingus has decided to introduce flat beds in business class by 2015. I think of Aer Lingus as a hybrid low cost/full service kind of airline, so do flat beds make sense? (Probably…
