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Fast Wifi is JetBlue’s Secret Advantage
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For years, I was frustrated by JetBlue’s failure to follow others and put wifi on its airplanes. What took so long? Well, after a false start, the effort didn’t begin until the airline felt it…
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Cranky on the Web – JetBlue and Cincinnati, Taking Advantage of the Amtrak Derailment
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Is the runway finally clearing for JetBlue at CVG? – Cincinnati Enquirer You could probably replace “Cincinnati” with the hopes and dreams of every midwestern airports. But the rumor mill is ramping up over there,…
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Topic of the Week: United’s New Beta Website
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This week, United opened up it’s new beta website to the general public. Have you played with it? Head on over to beta.united.com if you haven’t. I think it looks good, and it’s consistent with…
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American and US Airways are Doing Their Reservation System Migration Differently and It’s Paying Off
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When it comes to airline mergers, there is no bigger single milestone from a traveler’s perspective than the migration to a single reservation system. After that point, all reservations are in the same place and…
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The DOT Temporarily Stops Penalizing Airlines for Mistake Fares, But Does It in a Vague and Confusing Way
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Since the dawn of time (or airline reservation systems), there has been no joy as great as that a traveler experiences when he finds and books an absurdly cheap mistake fare. The Department of Transportation…
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The Long Journey to Fix Malaysia Airlines Begins
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Let’s be clear. While the loss of two 777s last year was absolutely awful for Malaysia Airlines (MAS) as a business, the airline was far from healthy even before that first airplane vanished. Like many…
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Cranky on the Web – Southwest is No Longer Cheap, Time for a New Website
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Southwest no longer cheapest airline – Philadelphia Inquirer This isn’t exactly news anymore, but they did a story in Philly about Southwest isn’t always that cheap anymore and I chimed in. In the Trenches: Fixing…
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Topic of the Week: Alaska Keeps Growing
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Alaska Airlines may be facing a challenge from Delta in Seattle, but you’d never know it. The airline continues to crank out fantastic financial results, and it’s growing. The latest additions? Seattle will get daily…
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JetBlue vs Virgin America: Long Haul Edition (Trip Report)
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I told you that you wouldn’t have to wait long for the long haul version of my JetBlue and Virgin America head-to-head comparison trip report, didn’t I? (Read the short haul version here.) A mere…