October 2017
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American’s New Senior Vice President of Los Angeles Gives The Airline’s Vision for the City
Back in May, Suzanne Boda was named American’s Senior Vice President of Los Angeles. The creation of this role was a visible…
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Southwest Takes Me to Crankyfest Tahoe (Trip Report)
Every Fall, we put together a gathering for Cranky Concierge employees so we can get together, talk shop, and have a little…
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3 Links I Love: United’s Management Under Fire, Sun Country’s ULCC Twist, Jet2’s Empty Seats
This week’s featured link: How Oscar Munoz spooked United Airlines investors – Crain’s Chicago Business If you missed it, United had its…
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At LaGuardia, JetBlue and Alaska Customers Win in the Temporary Terminal Shuffle
You don’t need me to tell you that New York’s LaGuardia Airport sucks. If you’ve been even remotely near the place, you…
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27 Small US Cities Have Air Service on the Chopping Block
As I scrolled the list of cities that would no longer qualify for Essential Air Service earlier this month, I felt that…
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Airbus and Bombardier Trump Boeing
Last week’s announcement that Airbus would bring Bombardier’s C-Series program under its proverbial (and, I suppose, literal) wing was a stunner. When…
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Cranky on the Web: More 747 Love
One of United’s last 747s comes to Houston once more before retirement – Houston Chronicle It’s like I’m an addict who can’t…
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3 Links I Love: Delta Checks In, Saying Goodbye to the 747 and the 737-400 Combi
It’s a trio of airline-produced content this week… This week’s featured link: Delta introduces auto check-in for Fly Delta app users –…
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Polaris: When United Cried Wolf
Let’s get one thing straight. I’m not here to bash Polaris. When United relaunched its international business class last June, I liked…
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30% of TAP Air Portugal’s Boston Customers Start Their Journey on JetBlue (aka The Power of Partnerships)
We’ve seen both JetBlue and Alaska/Virgin America aggressively pursue a strategy of providing domestic connectivity to foreign airline partners. One of JetBlue’s…
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Lufthansa Picks Up Part of airberlin’s Carcass While easyJet Still Circles
The end is nigh for airberlin. After years of being kept alive on life support thanks to Etihad’s free-flowing money, it’s all…
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Cranky on the Web: When to Fly With Kids, Remaking ATPCO
The Best Age for Your Child to Get a Smartphone and Experience 11 Other Milestones – Reader’s Digest It was quite a…