Cranky on the Web: Airline Satisfaction Rises (But Still Low), Dreading Flying, Drawing the Line With Unhappy Clients

Cranky on the Web: Airline Satisfaction Rises (But Still Low), Dreading Flying, Drawing the Line With Unhappy Clients

Airline customer satisfaction up, but industry ranks lowUSA Today
The AQR may say airlines are slipping, but USA Today wrote about the ACSI which says things are improving. I, of course, don’t like any of these, but I spoke with the author about how I agree that …

US Carriers Continue to Hammer on Middle East Subsidies While Europe Fractures

US Carriers Continue to Hammer on Middle East Subsidies While Europe Fractures

I’m sure you’ve all just been dying to get an update on the US-Middle East airline fight, right? There’s little to discuss of substance, but if you’re looking for fireworks, nothing beats what’s happening across the Pond. The European carriers are really starting to take sides, and you won’t be …

United’s New Three-Course Meal in Long Haul Coach Is a Great Idea… Or a Really Bad One

United’s New Three-Course Meal in Long Haul Coach Is a Great Idea… Or a Really Bad One

Let’s give United some real credit here. The airline has actually been doing a fair bit to try to upgrade its onboard product experience, and last week it made another good change. What’s really shocking is that while most service upgrades talk about the front cabin, this one is all …

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