Today, US Airways and TAM both officially join oneworld, making that alliance significantly bigger. I had the chance to talk to Kurt Stache, American’s Senior Vice President of International Strategic Alliances about the switch. But the most interesting part of the discussion was when I poked into other topics, including …
In the Trenches: Minimizing Mistakes – Intuit Small Business Blog
Like everyone, we make mistakes. They’re almost all fixable but it costs us a lot of time to do it. We need to work on reducing errors.
This is Why It’s Taken So Long to Get Wi-Fi on International Flights…
Congratulations to Virgin America for posting its first ever full-year profit. It took a big debt restructuring and a halt to capacity increases but it did the trick. Now, is it sustainable? What do you think?…
I really just can’t get enough of this slow unraveling of the Delta/Alaska partnership. It beats any actual soap opera out there (if any are left on the air). And each week, there’s another juicy tidbit to keep you tuning in for more. I know I just wrote about this…
Washington’s National Airport is, to put it mildly, a highly desirable place to fly. It is mere minutes from downtown Washington and is the preferred airport for many a businessperson and politician. It is also slot-restricted, so rarely do airlines have the opportunity to improve their standing. Recently, however, there …
Why don’t we start the week with a reader question. This one actually came in awhile back, but the question is most definitely still relevant.
…I was wondering if you had ever done a column comparing the business strategy of United vs Delta, specifically United’s approach to buying new more
Airline industry pours millions into new terminals – USA Today
I was asked my thoughts about airports spending money to improve the experience for travelers. I had mixed feelings. (Experience = good, cost = bad)
In the Trenches: Relying on Customer Service When Technology Fails – Intuit Small Business Blog…
United has recently stepped up enforcement of its carry-on rules. Now, you will have to size your bag at the gate. If it’s bigger than 22″ x 14″ x 9″ then you’ll have to check it, and you’ll pay the bag fee to do it. This should mean more …
The only jet competitor to Hawaiian Airlines flying between the islands, go!, shuts down next week. This cements Hawaiian’s near-monopoly in the interisland market for now, yet you don’t hear a lot of people complaining. go! takes a lot of bad-will with it as it flees back to the mainland.…
With yesterday’s post being about JetBlue and American breaking up, I figured I’d keep the theme going today with a discussion at the other end of the country. Delta and Alaska have been heading toward a break-up for months now, and while it hasn’t happened, it really should. If …
American put out a very tersely-worded release last week announcing that its relationship with JetBlue was coming to an end. This had to be American’s decision, and it’s not entirely surprising. But is it the right move?
I suppose I should start by going back to a post I …
In the Trenches: The Difficulty of Going Mobile – Intuit Small Business Blog
In particular, this is about the difficulty of getting your employees mobile. There’s always that one old system that causes problems. For us, it’s Sabre.
Spirit Sticks It to Delta, Bucking the Frequent Flier Program Trend – …
