In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog
Every business has unhappy customers from time to time, but sometimes it doesn’t make any sense. With those, I have a hard time finding the right tone.
Month: August 2013
I haven’t mentioned it here, but I’ve sat on the board of a charter (free, public) school just west of downtown LA (Pico Union area, for those who know it) for more than 5 years now. We started Equitas Academy as a structured, achievement-based school designed to prepare kids in …
I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways merger yesterday, but today it’s time to dig in.
In the 56-page complaint filed by DOJ, there is an attempt to show that this merger will violate …
The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop the merger between American and US Airways from going ahead. While I think everyone figured that there would be some concessions required at slot-restricted Washington/National airport, nobody predicted …
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great job onboard. But from a travel agent perspective, BA can be a pretty tough airline to deal with. We found this out once again with a frequent client …
There was some surprising news recently when it was revealed that Miami Airport’s operating costs per passenger aren’t going to climb nearly as high as previously thought. That is good news in a sense, but it’s not going to help bring fares down. It may seem strange, but the opposite …
In the Trenches: A Background Check Post-Mortem – Intuit Small Business Blog
I realized that background checks were a lot more anxiety-producing than I thought would be the case.…
We all know Miami is a great gateway for Latin America, but what about Africa? Scott Kirby, soon to be president at American, seems to think there’s a future for American in Africa with Miami as the jumping-off point.
What do you think?…
Virgin America just released second quarter earnings, and guess what? The airline actually HAD earnings. Virgin America made a net profit of $8.8 million. That’s not much (only a 2.5 percent margin), but it’s certainly progress. This is tale of how successful capacity constraint can be.
A year ago, …
This week is the Global Business Travel Association’s (GBTA) big annual convention. Every year, the big corporate travel buyers and travel management companies come together to talk shop, and airlines drool over them. This year, American even flew a brand new 777-300ER to San Diego to show it …
I hope you enjoyed the guest posts last week. Our baby is happy and healthy, so it’s time for me to get back to work. Today, I want to talk about the news last week that Spirit would move all service from Phoenix-Mesa Gateway airport to the main Phoenix Sky …
Delta announced yesterday that it will begin flying an hourly shuttle between LA and San Francisco, similar to what it has in the northeast corridor. Anyone think this has a chance of working? Will Delta be able to get people to fly the Shuttle instead of flying other airlines?…