August 2013
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Cranky on the Web (August 12 – 16)
In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to…
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You Can Join the Pan Am 747 Dinner By Giving to Education
I haven’t mentioned it here, but I’ve sat on the board of a charter (free, public) school just west of downtown LA…
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great…
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Miami’s Unlikely Cost Drop is Good News But Won’t Help Lower Fares
There was some surprising news recently when it was revealed that Miami Airport’s operating costs per passenger aren’t going to climb nearly…
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Cranky on the Web (August 5 – 9)
In the Trenches: A Background Check Post-Mortem – Intuit Small Business Blog I realized that background checks were a lot more anxiety-producing…
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Topic of the Week: Miami as a Gateway to Africa
We all know Miami is a great gateway for Latin America, but what about Africa? Scott Kirby, soon to be president at…
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Virgin America Actually Posts a Real Profit
Virgin America just released second quarter earnings, and guess what? The airline actually HAD earnings. Virgin America made a net profit of…
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JetBlue Rolls Out Its Next Generation Cabin
This week is the Global Business Travel Association’s (GBTA) big annual convention. Every year, the big corporate travel buyers and travel management…
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Spirit’s Move to Phoenix Sky Harbor Shows Competition is Alive and Well
I hope you enjoyed the guest posts last week. Our baby is happy and healthy, so it’s time for me to get…
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Topic of the Week: Delta Shuttles Goes to the West Coast
Delta announced yesterday that it will begin flying an hourly shuttle between LA and San Francisco, similar to what it has in…