Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication, but today, I post the second half which is more about the customer experience, and what we might expect from the new American Airlines when he takes … Read the post
Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the new American Airlines when the merger closes at some point in the third quarter of this year. It ended up being a good 20 minute conversation, so I … Read the post
In the Trenches: Finding the Right Employee – Intuit Small Business Blog
Now the search is on for a new employee, but it’s not as easy as I might like it to be.
Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done, and we’ll all be heading to Dallas/Ft Worth for the first American media day. Since the merger has yet to close, there wasn’t a ton of news to … Read the post
My time in Dublin wasn’t just spent drinking Guinness and learning about Travelport’s new merchandising platform. The main event was the Centre for Aviation’s (CAPA) Airlines in Transition conference. The gathering was an interesting one with the highlight being the dinner debate involving several airline CEOs.
You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they fly, and that’s a good thing. This isn’t a rant on fees. Instead, this is a rant on bad fees that really make it difficult to get people … Read the post
As you know, I was in Dublin last week for the CAPA Airlines in Transition conference. But it was Travelport that brought me out to the conference (paid for flights and hotel) because they rolled out their new Merchandising Platform the night before. What the heck is a merchandising platform … Read the post
With my previous Irish experience being a mere hour connecting in Shannon, I was doubly excited to be invited to the CAPA Airlines in Transition conference in Dublin courtesy of Travelport (they paid for the flights and hotel). Not only was this a new place for me, but it came … Read the post
Back in the day, Southwest was known for using a bracketing strategy around big cities. For example, it served Manchester to get the northern half of Boston and Providence to get the southern half. It did the same in Chicago with Midway and Milwaukee. That strategy disappeared when Southwest started … Read the post