2011
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Spirit’s Marketing Chief on Fees for Optional Items (Across the Aisle Interview, Part 2)
And we’re back with Spirit’s Chief Marketing Officer, Barry Biffle. Yesterday we dug in on the new routes out of Chicago and…
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Spirit’s Marketing Boss Talks About Big Moves In Chicago and Vegas (Across the Aisle Interview, Part I)
I know that a lot of people love to hate Spirit, but I’m not one of those people. That airline has made…
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Cranky on the Web (June 20 – 24)
What do airline alliances mean for you? – CNN Out of the Office Airline alliances aren’t necessarily all they’re cracked up to…
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Topic of the Week: WWBD?
That’s the question. What will Boeing do? The Airbus A320neo has been a hot seller at the Paris Air Show this year,…
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JetBlue Orders New Airplanes, Focuses East
We already talked about the massive number of orders rolling in at the Paris Air Show this week, but there was one…
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Airline Fee Outrage is Just a Symptom of the Real Problem: The Brand
I’m sick and tired of people complaining about airline fees. You might think this means I’m going to defend the airlines and…
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Cranky on the Web (June 13 – 17)
Delay rule bumps up flight cancellations – CNN Out of the Office When I saw an article on CNN parroting the DOT’s…
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Topic of the Week: American Adds Tablets as Inflight Entertainment
American has decided to ditch its existing portable inflight entertainment system and go with the cooler Samsung Galaxy tablet instead. This may…
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Southwest’s First Scheduling Moves at AirTran Give Us Insight Into the Merger Plans
Earlier this week, Southwest publicly announced its first schedule changes for its new AirTran subsidiary. The changes, though small, give us a…
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UNITE HERE Strikes Back: Tries to Cover Bad Analysis By Insulting Cranky, Earns the Jackass
If you decide to put out bad analysis, as UNITE HERE did last week regarding Lufthansa complaints, and someone calls you on…
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Why I Wouldn’t Be Surprised to See Virgin America Acquire Frontier
This may sound crazy, but hear me out. There were two separate pieces of news last week concerning Virgin America and Frontier…