Monthly Archives: October 2011

Qantas Goes NBA, Locks Out Employees and Shuts Down Over the Weekend

When you think about airline labor disputes, you probably think about strikes. After years and years of negotiating, the unions gain the right to walk out and that shuts the airline down, or it at least hampers its operations significantly. This weekend, we were faced with something else. Fans of …

Cranky on the Web (October 24 – 28)

If you’re wondering where my CNN column has gone, it hasn’t disappeared. I’m just going to be writing a little less frequently. The next one will go up on Monday, and as always, will be linked to from here. I’m also hoping to have something new to report in the …

Topic of the Week: The 787 Enters Service

If you’re in the US, you may have missed the first flight in service of the 787 this week. That’s because it happened on the other side of the world with ANA’s flight from Tokyo to Hong Kong. Though I wasn’t at the inaugural, there were plenty of others who …

KLM’s 1 Hour Social Media Guarantee Fails the Test

As we all know, there are some airlines that do a good job of responding to customers via social media channels and there are others that just don’t. Then there’s KLM, which has decided to go above and beyond and guarantee a response within 1 hour to any Twitter or …

A Good New Site for Calculating Bag Fees

One of the big complaints people have about airline fees is the ability to figure out exactly what’s being charged. It can be confusing but most of the sites that try to aggregate fees seem to only give you long lists that don’t really help that much. Now there’s a …

The Renaming Saga for ASA and ExpressJet Finally Has a Resolution

In general, the renaming of a regional airline isn’t a very interesting thing. After all, travelers never buy tickets to fly on that specific airline. Instead, they buy tickets from the mainline airline, which then contracts for the regional carrier to do the flying. Many travelers won’t even know which …

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