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  • Cranky Weekly Review

    Cranky Weekly Review presented by Oakland San Francisco Bay Airport: Earnings Week, Spirit Looks to D.C. for Help

    Andrew Avatar
    Andrew

    –

    Apr 24, 2026
  • American, Trip Reports

    A Perfectly Fine American First Class Experience to Atlanta (Trip Report)

    Brett Avatar
    Brett

    –

    Apr 23, 2026
  • American

    American Reverses Some Share Decline in 2025 (as FAA Sets Chicago Limits)

    Brett Avatar
    Brett

    –

    Apr 21, 2026

Categories

Recent Articles

  • Air France, Alitalia, Lufthansa, Worst Airline Ever

    Will Anyone Buy Alitalia This Time?

    Brett Avatar
    Brett

    –

    Nov 27, 2007

    No. Sorry, I just couldn’t resist. It’s once again been a little while since we checked in with our favorite incompetent airline, Alitalia. I hadn’t planned on doing a post on Alitalia today, but I…

  • Customer Service, Delays/Cancellations

    Why I Hate “Best Airline” Surveys and Lists

    Brett Avatar
    Brett

    –

    Nov 26, 2007

    It seems like we see new airline surveys and lists every other week. Which airline is best? Which has the highest quality? Which treats their customers best? The media may love to talk about these…

  • Advertising, Delta

    Remember Stewardesses?

    Brett Avatar
    Brett

    –

    Nov 24, 2007

    There is definitely something fun about coming home and sifting through some of the old stuff buried in the closet in my parents’ house. I love looking through some of the old National Geographic magazines,…

  • Miscellaneous

    Happy Thanksgiving To Those Working Today

    Brett Avatar
    Brett

    –

    Nov 22, 2007

    My friend Pat from my America West days was dishing out Thanksgiving meals to working crews at Phoenix Sky Harbor today. Since I was in Phoenix, I decided to head on down and say hello…

  • Delays/Cancellations, Overbooking

    The True Meaning of Thanksgiving 2007

    Brett Avatar
    Brett

    –

    Nov 21, 2007

    Once again, we’re at the beginning of the busiest travel period of the year. It’s a time for stuffing yourself silly and watching lots of football. It’s also that time to get stuck in long…

  • Accidents/Incidents, Q400

    The Twisted Danish Sense of Humor

    Brett Avatar
    Brett

    –

    Nov 20, 2007

    You have to love the Danes. It’s cold and dark for much of the year up there, so you know it has to be their sense of humor that gets them through until summer. This…

  • Virgin America

    Virgin America Responds: It’s Door #3

    Brett Avatar
    Brett

    –

    Nov 19, 2007

    Last week, I wrote a post talking about Virgin America’s decision to temporarily cut capacity in some of its long haul markets. Soon after, I received an email from Abby Lunardini, Director of Corporate Communications…

  • Cranky Jackass, Safety/Security

    The DOT’s Poor Delay Fighting Plan Earns Them the Cranky Jackass Award

    Brett Avatar
    Brett

    –

    Nov 16, 2007

    A couple of months ago, when delays were at their worst, the President came out and said he was going to fix things. Today, we learned exactly what he’s planning on doing and it’s a…

  • Baggage, Government Regulation

    Big News . . . in the UK . . . About Carry-Ons

    Brett Avatar
    Brett

    –

    Nov 15, 2007

    You thought the big news was about a Delta/United merger? Nah, that’s not news . . . yet. Airlines talk about mergers all the time, and until I see an actual proposal, I’m not going…

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