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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
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I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman has read this blog for a long time and he had an interesting…
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
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I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American Eagle. — The casual traveler might not realize this, but American’s regional operation…
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Cranky on the Web (September 10 – 14)
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In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t have gone better from a system perspective. (Don’t get me wrong; we’ll miss…
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Topic of the Week: Aloha Readers
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For the first time in more than 3 years, I’m going on a real vacation. As you read this, I’m on my way to Maui, and I’ll be planting my butt on a beach there…
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Attention Airlines: Less Information is Never Better
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There has been a disturbing trend lately where airlines have apparently decided that less information is better for customers. It’s a strange belief that the airlines somehow know what we want better than we do,…
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Honoring the Flight Crews That Died 11 Years Ago Today
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It’s that dreaded day once again. Some have asked how long I’ll keep doing this tribute. Maybe ten years afterwards was enough. But in my mind, what happened on September 11, 2001 created such a…
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Qantas Smartly Leaves British Airways for Emirates
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There was huge news from down under last week when the rumored link between Qantas and Emirates was officially unveiled. This certainly creates some confusion around Qantas’s role in oneworld as the airline backs away…
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Cranky on the Web (September 3 – 7)
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In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for us. That usually means that I can focus on longer term projects. Not…
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Topic of the Week: Direct Aisle Access in Business Class
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Delta has been going on the offensive lately touting how it will offer direct aisle access to every passenger in business class. This is a stark contrast to United which has every window seat requiring…
