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Next Level of American/US Airways Management Team is Much More Balanced
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Over the last week or so, we’ve seen announcements from just about everyone in the new American/US Airways leadership team talking about who will report directly to each of them. While the initial leadership team…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
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We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits to incorrect flight status and even failing to pay a client after involuntarily…
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Checking In On Alaska Airlines (Not Literally)
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It has been a very long time since I wrote about Alaska, and that’s a shame. After all, the airline has been doing a lot of good things lately. But it has also done some…
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Cranky on the Web (July 15 – 19)
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I’m excited to announce that I’ve been named to the Conde Nast Traveler Top Travel Specialist list for 2013 for urgent airline assistance. That makes 3 years in row. Mythbusting: Why’d They Cancel My Favorite…
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Topic of the Week: The Coolest Looking Winglet
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We’ve seen all different kinds of winglets over the years, but the new scimitar winglet United has started installing this week is by far the coolest in my mind. Even the name is bad-ass. Let’s…
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JetBlue Trials Five Fresh Food Options On Board, I Taste Them All
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Way back in 2010, JetBlue rolled out a bunch of snack boxes, and I was less than impressed. JetBlue is an airline that should be able to do better than just a run of the…
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Allegiant Struggles In Hawai’i, Tries a Different Approach
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Allegiant’s start of service in Hawai’i has been anything but smooth sailing. There have been repeated operational issues with the airline’s 757s and that has left some very unhappy travelers stranded. But that issue is…
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New FAA Rule Will Hurt Small City Air Service
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Small airports have lost a lot of service over the last several years, and a new rule by the Federal Aviation Administration (FAA) is now very likely going to make things even worse. The new…
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Cranky on the Web (July 6 – 12)
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Asiana Airlines Crash Lands at SFO, No Fatalities but Airport Closed, Call Your Airline for Delays and Info – Conde Nast Daily Traveler We all know about the Asiana accident at SFO last week. This…
