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Recent Articles
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
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Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of your seats, waiting to hear the rest of my conversation with Scott Wilson,…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
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“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping my head around the labyrinth that is United’s headquarters in the Sears Willis…
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Cranky on the Web (December 7 – 13)
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Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the merger. The comment of mine they used was about the operation. What does…
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Topic of the Week: A340s with Narrow Seats
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Airbus is trying to breathe some life into the A340 program. While airplanes aren’t being made anymore, Airbus is scrambling to keep values of used airplanes up because it’s on the hook if the values…
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A Day With United Management: Getting There and Back (Trip Report)
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Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what they were working on. I’ll have the meat of those discussions next week…
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Southwest Leaves Three More Small Cities
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Southwest continues to struggle to find a way to serve smaller cities. After axing a ton of service to small cities when it took over AirTran, I thought Southwest was done. I was wrong. Now…
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The American/US Airways Merger is Finally Complete; Now It’s Time for the Hard Part
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Today, American and US Airways complete their merger. You would think that after such a long time, this would feel like the end of something huge, but it’s the opposite. This is the beginning of…
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Cranky on the Web (December 2 – 6)
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In the Trenches: Dealing With the Holidays – Intuit Small Business Blog I’m never quite sure the best way to handle business hours during the holidays. Looking to Get Drunk for Free? Fly Delta –…
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Topic of the Week: Who Should Get the LaGuardia Slots?
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Reports suggest that the slots American has to sell off at LaGuardia will be bought by Southwest and Virgin America. Do you like that plan? If so, where should they fly? If not, who should…
