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Recent Articles
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Airline Fee Outrage is Just a Symptom of the Real Problem: The Brand
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I’m sick and tired of people complaining about airline fees. You might think this means I’m going to defend the airlines and blame everyone else for being dumb. That’s not the case, at least not…
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Cranky on the Web (June 13 – 17)
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Delay rule bumps up flight cancellations – CNN Out of the Office When I saw an article on CNN parroting the DOT’s press release about how tarmac delays have gone away and the DOT is…
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Topic of the Week: American Adds Tablets as Inflight Entertainment
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American has decided to ditch its existing portable inflight entertainment system and go with the cooler Samsung Galaxy tablet instead. This may only be in places where American has a portable system today, but it’s…
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Southwest’s First Scheduling Moves at AirTran Give Us Insight Into the Merger Plans
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Earlier this week, Southwest publicly announced its first schedule changes for its new AirTran subsidiary. The changes, though small, give us a lot of insight into how Southwest is thinking about its AirTran purchase. It’s…
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UNITE HERE Strikes Back: Tries to Cover Bad Analysis By Insulting Cranky, Earns the Jackass
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If you decide to put out bad analysis, as UNITE HERE did last week regarding Lufthansa complaints, and someone calls you on it, what would you do? The smart answer would probably be to just…
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Why I Wouldn’t Be Surprised to See Virgin America Acquire Frontier
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This may sound crazy, but hear me out. There were two separate pieces of news last week concerning Virgin America and Frontier that got me thinking about a combination between the two. Both are low…
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Cranky on the Web (June 6 – 10)
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Bin space and the airline boarding debacle – CNN Out of the Office This week, it’s time to take a look at boarding and the race for bin space. In the Trenches: Hiring an Intern…
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Topic of the Week: The New Cranky Jackass Award
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This is just way too cool. A reader who asked to be identified as Johosofat had a project in his high school ceramics class to make a slab relief of a mythical creature. He chose…
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When Statistics Attack: Union Report on Lufthansa Complaint “Spike” is Simply Misleading
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One thing that’s certain is that you can make statistics say pretty much whatever you want to get your point across. That’s exactly what the UNITE HERE union is doing with what appears to be…
