Recent Articles
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DOT Fines United For Reporting Tarmac Delays, Earns the Cranky Jackass Award
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There have been plenty of questionable decisions coming from the Department of Transportation lately, but none more insane than the decision to fine United for…
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Dissecting the New Pilot Rest Rules
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Ever since the Colgan Air crash in Buffalo, there has been a renewed effort to revamp the pilot rest rules in the US, and now,…
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Is There a Future for Inflight Entertainment Providers? Here’s What the Big Guys are Working On
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All last week as I roamed the halls of the Airline Passenger Experience Association (APEX) Expo 2010, I kept asking myself the same question. Will…
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Delta Reservations and the Twitter Movement
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Next stop on the Delta tour? Reservations. I was particulary excited about talking to Allison Ausband, who runs the reservations team, because Delta is doing…
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Cranky on the Web (September 13-17)
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United’s Houston to Aspen Route: A Middle Finger to Its Pilots – BNET Headwinds Man, these BNET guys really like to make those headlines pop.…
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The Knee-Crunching Saddle Seat is a Good Idea, But it Won’t Fly
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Ok, so I didn’t actually take the new saddle seat for a test ride. I mean, it was a static display in the Airline Interiors…
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The Delta SkyMiles Discussion
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And now, the talk you’ve been waiting for. Let’s talk SkyMiles. As someone who considers himself miles-agnostic (meaning it doesn’t impact my flight purchase decision),…
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Etihad Wins Award for Single Best Inflight Entertainment Achievement But Other Finalists Deserve the Spotlight as Well
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Good morning from Long Beach. I love when a conference comes to me instead of making me go to it. This year, the World Airline…
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DOT Continues to Claim Tarmac Delay Victory Despite 20 Percent Rise in Cancellations
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The Air Travel Consumer Report covering July flights is out, and the Department of Transportation release on so-called “tarmac” delays had the same subject line…
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Delta Says It Wants a Better Online Purchasing Experience for Customers
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I’m back from “vacation” (which I put in quotes, because I just ended up working on longer term projects the whole time instead of actually…
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Cranky on the Web (September 7 – 10)
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It was a week full of guest posts on BNET as well. The Good Side of Fees: Paying for Convenience – BNET Headwinds Evan Konwiser…
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Honoring the Flight Crews That Died Nine Years Ago Today
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I know, it’s Saturday, so you’re expecting Cranky on the Web, right? Well that’s going to have to wait, because today is not just any…
