Recent Articles
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A Closer Look at January Flight Delays, Lost Bags, and Complaints
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Considering how much discussion we’ve had here on the blog about delays lately, I thought it might be a good time to dig in and…
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Excellent British Airways Strike Communication, Air France Fails to Impress
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Well, it happened. The British Airways cabin crews did indeed go on strike and that’s bad for BA, bad for the cabin crews, and most…
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Cranky on the Web (March 15-19)
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San Francisco Targets LAX In Fight for Connecting Travelers – BNET SFO wants Aussies and Kiwis to connect there instead of LAX. Hilarity ensues. Real…
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The State of Denver International (Trip Report)
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When Denver International Airport asked me if I wanted to participate on a panel at the State of DIA annual luncheon, I thought it would…
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Virgin America’s Long Ground Delay Was Handled Well, Despite What You May Read
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Another day, another long delay. The good news is that this one was actually handled well, despite what you might be hearing elsewhere.. Let’s talk…
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Sun Country to Fly 737s to London
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Holy head scratcher, Batman. Minneapolis-based Sun Country has decided to go intercontinental this summer with a flight from Minneapolis to London. There are so many…
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Continental Ditches Free Food For Flights Under 6 Hours
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Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making plenty of changes.…
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Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites
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Many of our Cranky Concierge clients come to us looking for help using frequent flier miles. Though we don’t provide nearly the comprehensive service that…
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Cranky on the Web (March 7-12)
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Delta tries to land new JFK terminal – Crain’s New York Business I talk to Crain’s about why Delta needs do something with its terminal…
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Kate Hanni and I Talk About Delays, We Disagree (Part Two)
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Yesterday on “Delays of Our Lives” . . . after a few rounds of going back and forth, it became clear that Kate Hanni has…
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Kate Hanni and I Talk About Delays, We Disagree (Part One)
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The three-hour ramp delay rules will go into effect next month, and we’re starting to hear the grumbling from around the industry get louder about…
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A New Look for Cranky
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If you’re one of the 5,000 Cranky subscribers out there, you probably don’t see anything different. But, if you’re one of the tens of thousands…
