Fares
-
More Complicated Fares Coming to an Airline Near You
People have long complained about the complexity involved in airline fares, but you ain’t seen nothing yet. ATPCO — the industry’s fare…
-
United Makes a Confusing But Clever Rule Change That Targets Online Travel Agents
Word came out last week that United had finally backtracked off its plan to force travelers to forfeit residual value when changing…
-
The Weird and Confusing World of Ticket Validity
Chatter has been rising around what is going to happen to all those unused airline credits as more and more of them…
-
Sign of the Apocalyse: American’s Cheap, Refundable Long-Haul Fares
It was a big enough shock to see airline change fees start melting away, but now there’s something even stranger happening. American…
-
The Southwest Effect on Disappearing Change Fees
Domestic change fees disappeared so quickly and with such little resistance — except you, JetBlue — that I haven’t been able to…
-
When Agencies Make Up Rules and Deny Refunds (Tales From the Field)
Today, I bring you a very special edition of Tales From the Field. What makes it so special? Well, today’s story has…
-
Cranky on the Web: Airline Survival, Refunds, and a Friendly American
Evaporation of travel sector threatens airlines’ very survival – PBS NewsHourWhen PBS reached out for this, it was going to be about…
-
Cranky on the Web: Refund Madness, Small Business Struggles, Looking for Deals
DOT tells airlines to refund canceled flights, but don’t count on cash just yet – Los Angeles TimesI had a lot of…
-
When Airlines Refuse Refunds, There Will Be Consequences
It started with a schedule change policy. United — looking ahead and realizing that it was about to be bleeding cash when…
-
A $6,500 Penalty From EVA Thanks to Complex Fare Rules (Tales From the Field)
In my recent post talking about Delta’s move to reconsider change fees, I alluded to one issue we were having with EVA…
-
3 Links I Love: Basic Evolves, Lufthansa Design, a Very Crowded Market
This week’s featured link: The Evolution of Basic Economy – an Update – VisualApproach.ioYou might be surprised to learn that airlines have…
-
And So It Begins: Emirates Unbundles Business Class
This year’s April Fools post was about Delta creating a version of “Basic Economy” in its higher cabins. At the end, I…