Fares
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The Southwest Effect on Disappearing Change Fees
Domestic change fees disappeared so quickly and with such little resistance — except you, JetBlue — that I haven’t been able to…
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When Agencies Make Up Rules and Deny Refunds (Tales From the Field)
Today, I bring you a very special edition of Tales From the Field. What makes it so special? Well, today’s story has…
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Cranky on the Web: Airline Survival, Refunds, and a Friendly American
Evaporation of travel sector threatens airlines’ very survival – PBS NewsHourWhen PBS reached out for this, it was going to be about…
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Cranky on the Web: Refund Madness, Small Business Struggles, Looking for Deals
DOT tells airlines to refund canceled flights, but don’t count on cash just yet – Los Angeles TimesI had a lot of…
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When Airlines Refuse Refunds, There Will Be Consequences
It started with a schedule change policy. United — looking ahead and realizing that it was about to be bleeding cash when…
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A $6,500 Penalty From EVA Thanks to Complex Fare Rules (Tales From the Field)
In my recent post talking about Delta’s move to reconsider change fees, I alluded to one issue we were having with EVA…
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3 Links I Love: Basic Evolves, Lufthansa Design, a Very Crowded Market
This week’s featured link: The Evolution of Basic Economy – an Update – VisualApproach.ioYou might be surprised to learn that airlines have…
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And So It Begins: Emirates Unbundles Business Class
This year’s April Fools post was about Delta creating a version of “Basic Economy” in its higher cabins. At the end, I…
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Delta Introduces Comfort Basic Economy+
As travelers in the US finally get used to the idea of Basic Economy, Delta has decided to make things even more…
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Caution: Pricing Glitch Makes Some Travelers Pay More for Alaska’s Saver Fares in Sabre
Part of the fun that comes with having the Cranky Concierge air travel assistance business is that I get to poke around…
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3 Links I Love: Hidden City Ticketing, Mokulele Cuts, California Pacific Tries a Comeback
This week’s featured link: The travel trick that airlines hate – BBC capitalWhen I was in Dallas this week, I got into…
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Southwest Prepares for Battle in California With Fare Cuts (Analysis – Part 2)
Welcome back to the second part of a look at Southwest’s pricing changes in intra-California markets. If you missed the dynamics that…