Southwest
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Blame the Design of Midway Airport for Southwest’s Holiday Struggles
Happy 2024 everybody! If you flew this holiday season, you probably had nothing go wrong at all. That was the case for nearly everyone……
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Cranky on the Web: Southwest’s Customer of Size Policy
No, Southwest Airlines’ ‘customer of size’ policy isn’t new – VerifyThis was a weird one that came out of left field. Why was…
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Heading to Phoenix for the World Series (Trip Report)
Game 5 of the NLCS may have been awful, but games 6 and 7 were incredible and the Diamondbacks moved on to…
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Heading to Phoenix for the NLCS (Trip Report)
It was twenty five years ago when I fell in love with baseball. I had started to show interest during college when…
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When Hawaiian Falters, Southwest Gets Me Home (Trip Report)
I left off last week with Hawaiian canceling my flight home from Kahului, and the reaccommodation options weren’t good. Fortunately for me,…
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Alaska Rolls Into Burbank From San Francisco Now That Southwest is Gone
When Alaska bought Virgin America, it was all about growing its presence in California, and part of that strategy was growth in…
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Not Another Routine Trip to Oakland… (Trip Report)
… is what you’ll probably be saying as you read about this routine trip to Oakland. I know, I know. That’s quite…
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United is Getting Aggressive in Denver, and It Appears to Be Working
Once again this week, United send out a media notice about a new Denver ad campaign that’s meant to try to bolster…
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Instead of the State Flag, Southwest Honors Hawai’i with a Different Kind of Special Livery
For many years, Southwest has honored its largest destinations by painting an airplane with the state flag. The very first was, to…
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Three Months Later, Southwest Has an Action Plan
It was the end of December when Southwest had its latest and worst in a string of meltdowns that dated back several…
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A New Cranky Talk is Live – CNA Wrap Up and a Special Announcement
Listen on Apple, Spotify, direct, or wherever you get your podcasts. It’s been a little bit longer than normal since our last…
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A New Cranky Talk is Live – Southwest Goes to Washington
Listen on Apple, Spotify, direct, or wherever you get your podcasts. Southwest COO Andrew Watterson went to Washington to get grilled by…