Airlines
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Frontier to Put Internet on Embraer 170 and 190 Aircraft
Ok, so Frontier and Midwest are uniting under the Frontier name, and now they’re trying to standardize the brand and offerings. So…
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Cranky on the Web (April 19 – 23)
Ash Wednesday: Icelandic Volcano Impact on Airlines Worse Than 9/11 – BNET You all know how ugly it’s been in Europe with…
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Alaska Switches Up Bag Fees, Some Good and Some Bad News
Whenever I see discussion of an airline simplifying fees, it usually means that they’re jacking them up. Alaska, well, ok, so they…
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Why Toronto is a Bad Idea (for Virgin America)
It’s apparently Canada week here on the blog since this is my second post about that frozen country up north. This time,…
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Southwest Walks Away From WestJet, Now What?
In a move that surprised nobody, Southwest told WestJet to take a hike last week after their relationship fell on hard times.…
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Carry-On Guide for Misinformed Senators
Wondering why I’m posting on a Sunday? Well, it’s to welcome Washington Post readers to the site. See, today I had an…
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Cranky on the Web (April 12 – 16)
WiFi When You Fly: A Battle of the Business Models – BNET Is there a difference for the customer between GoGo and…
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Be Wary of United.com Promo Codes
A distraught reader sent me a note yesterday about a bonus mile offer he received from United, and I thought it was…
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Frontier Wins, Midwest Dies, the Cookie Lives
Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who…
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Cranky on the Web (April 5 – 9)
Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a…
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US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet?…
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American Learns a Lesson in Communications (Or At Least, They Should)
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social…