Airlines
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What is Allegiant Air Thinking?
I haven’t written about Allegiant in awhile, but I think the time has come. Its decision last week to pull out of…
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Musings From My Visit to the Alaska Airlines Headquarters
While I was up in Seattle, I had the chance to sneak away from the APEX expo to go meet with the…
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Topic of the Week: US Airways Gets a Preliminary Injunction Against Its Pilots Union (and a Bonus)
Earlier this week, US Airways finally got the preliminary injunction it had asked for against its pilots related to the operational disruption…
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The Corners of the US (Trip Report)
As you all know by now, I made a couple stops around the country on a recent trip that had me on…
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Alaska Airlines and the Airport of the Future
Several years ago, Alaska Airlines realized that the way ticket counters were set up didn’t make much sense. People came up to…
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Cranky on the Web (September 19 – 23)
Watch out for flight changes, tight connections – CNN Out of the Office I talk about how to deal with frustrating flight…
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Topic of the Week: Frontier Shrinks Milwaukee
I know this happened a couple weeks ago, but Frontier has announced a massive cut in Milwaukee. Is this the end of…
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Translating United’s New MileagePlus Frequent Flier Program
You might have heard yesterday that United has rolled out its new MileagePlus program which will take effect starting on the first…
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Virgin America’s Wireless Inflight Entertainment Isn’t Quite What You Might Think
Last week at the APEX expo, Virgin America announced plans for its next generation inflight entertainment system. Wait, doesn’t Virgin America already…
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Cranky on the Web (September 11 – 16)
Southwest to transform AirTran hub into ‘megacity’ – Atlanta Journal-Constitution I was asked what might happen when Southwest takes over the Atlanta…
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Topic of the Week: Icelandair in Denver
Seems like a funny move – Icelandair will start flying from Denver to Iceland next year. Is this planning gone crazy, or…
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Air New Zealand Wins the Award for Best Single Achievement in the Passenger’s Experience
Greetings from Seattle. It’s a busy week here at the Airline Passenger Experience Association (APEX) 2011 Expo. I’ll be writing about several…