Airlines
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Spirit Chooses Delays Over Cancellations and Missed Connections
Last week I wrote about Spirit’s flagging on time performance. Shortly after, I had a call with the airline’s Chief Operating Officer,…
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Cranky on the Web (August 27 – 31)
How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who…
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Spirit and Allegiant Have On Time Performance Problems
It turns out United isn’t the only airline suffering from poor on time performance these days. Spirit hasn’t had more than 70…
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Island Air’s CEO on the Airline’s Growth and Rebranding (Across the Aisle)
Recently, little Island Air of Hawai’i decided that it was time to rebrand. The new logo and marketing effort was meant to…
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Cranky on the Web (August 20 – 24)
When Children Fly Alone (Radio Appearance) – The Kojo Nnamdi Show I was asked to come on to talk about the whole…
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Topic of the Week: Will Virgin Atlantic Actually Fly Short Haul?
Virgin Atlantic made a little noise earlier this week when it announced it would begin three daily flights between Manchester and London/Heathrow…
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Cranky on the Web (August 11 – 17)
New statistics say that airlines are losing fewer bags and arriving on time: could it be true? – The Patt Morrison Show…
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Topic of the Week: Judge Won’t Let American Reject Pilot Contract … This Week
I couldn’t believe that the judge in American’s bankruptcy case wouldn’t actually let the airline reject its pilot contract. But this isn’t…
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United’s Operation is a Mess and It’s Not Improving
If you saw the latest Department of Transportation report card for June travel, you would have seen a lot of good news.…
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How Allegiant Found Itself Nearly Homeless at LAX
If you live in LA and are a fan of Allegiant (or Sioux Falls, Billings, and Pasco), you aren’t going to be…
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The Remaking of Frontier Shows Positive Results
When you think of Frontier, what comes to mind? You probably think of an airline flying mostly out of its Denver hub.…
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Cranky on the Web (August 6 – 10)
Why Everyone Should Go to the Olympics at Least Once – Conde Nast Daily Traveler I wrote up my visit to the…