American
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As Uncertainty Reigns Over Washington, American Cuts Back
To say it has been a whirlwind month for those who live in Washington, DC would be an understatement. It has been…
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American Decentralizes as It Tries to Fix Its Commercial Organization
While Delta keeps humming along and United surges ahead, American remains in a funk. It is still trying to figure out what…
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The Crash of American Eagle 5342 is a Tragedy That Shouldn’t Keep Getting Worse… but Might
I had to wait several days before even sitting down to think about writing about the crash of American Eagle flight 5342…
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Air Wisconsin Goes It Alone as American Ends Eagle Partnership
There are a handful of regional airlines that I’m always surprised to find still in business. There’s Mesa, of course, and yes,…
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American’s Terrible Paid Seat Policy Chooses What’s Easy Over What’s Right
It is somewhat remarkable to me just how often certain airlines default to the most customer-unfriendly way of doing business. Before I…
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Thinking About New York Competition Post-NEA
An appeals court ruled last week that the American and JetBlue Northeast Alliance (NEA) was indeed anti-competitive, shooting down American’s attempt to…
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Getting to Southwest Investor Day… on American (Trip Report)
Analysts and media had circled September 26 on their calendars for a long time. That was the day that Southwest would present…
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American Begins Its Apology Tour Over Sales and Distribution Fiasco
For the last year and a half, American has been involved in a war against travel agencies, companies, and travelers themselves over…
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American May Have Reversed Course on Distribution Strategy, But It Better Not Give Up Completely
The big news last week was that American Chief Commercial Officer Vasu Raja was pushed out and CEO Robert Isom promised to…
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Cranky on the Web: The New Frontier, American’s Detente, No Upgrades for You
A new Frontier? Airline adds bundled fare options – Travel Weekly Here’s another look at Frontier’s new bundle strategy. This will help…
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American Begins the Long and Difficult Task of Fixing the Mess It Created Over the Last Two Years
Two weeks ago, the rumors began to swirl. American Chief Commercial Officer Vasu Raja was out. Or he was at least taking…
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Putting American’s Network Superiority Claims to the Test
At American’s Investor Day two months ago, it started to create a justification for its focus on smaller cities using “network superiority”…