American
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Delta’s Brand Reaps the Benefits of the A220s Customer-Friendly Experience
Often when an airline rolls out a new aircraft type, it’s done with great fanfare. It’s not every day that a new…
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Decent January On-Time Performance for the Big Five Marred by High Cancellation Rate
As the Midwest continues to be crushed by the polar vortex, I found myself wondering just how operations have run this year.…
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American Gets Competitive With Flat Beds in the Crowded Los Angeles to Boston Market
The news came as a surprise to me. After many years of saying that it just didn’t have enough premium-configured A321T aircraft…
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So, Just What Is Wrong With American?
I recently wrote about American CEO Doug Parker’s view on why things are on the right track at American, but that’s certainly…
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Cranky on the Web: Talking Basic Economy, Hidden City Ticketing, and More
The 411 on Preferred Seating Fees & Basic Economy Fares – Miles to Go podcastI sat down for a long chat with…
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Doug Parker Explains Why Wall Street is Wrong
When I sat down with American CEO Doug Parker recently, I was told the interview was limited to talking about Los Angeles,…
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A Magical Interview with American Airlines CEO Doug Parker
I mentioned the big press event at Los Angeles International Airport (LAX) in yesterday’s post, and I said I’d follow it up…
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American Breaks Ground On An Extreme LAX Terminal Makeover
There was a big event in a hidden room in the bowels of Terminal 5 at Los Angeles International Airport (LAX) last…
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A Vision for American in Phoenix: Mountains to the World (The Optimistic View)
I wrote about possible doom and gloom for American’s Phoenix hub last week, but today I’m going to put the rose-colored glasses…
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American is Limiting Reaccommodation Options for Travelers When Things Go Wrong
The gap between what travelers can expect from low-cost and legacy airlines has been narrowing for some time, but there has long…
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3 Links I Love: Interviewing United Execs, Ramping Up Against Gulf Carriers, Sun Country Look Back
Tomorrow is Dorkfest! Hope to see some of you at In-N-Out by LAX between 11 and 1p… This week’s featured link:How United’s…
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Fee Regulation: Congress Should Give Up and Airlines Should Shut Up
Fall must nearly be here. The air is crisp, leaves are changing colors, and Congress is trying to regulate airline fees. It’s…