Brett
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A Belated but Heartfelt Diatribe Against Our Government’s Air Traffic Control Delay Debacle
There has been plenty of press about the completely unnecessary delays that hit the US air traffic control system last week thanks…
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Across the Aisle from US Airways CEO Doug Parker on Important Product Features, Asia, and oneworld (Part 2)
Yesterday, I posted the first half of my interview with current US Airways CEO Doug Parker. We talked most about employee communication,…
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Across the Aisle from US Airways CEO Doug Parker on The Importance of Employee Communications (Part 1)
Last week, I had the chance to interview current US Airways CEO Doug Parker. As we all know, he’ll be running the…
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Cranky on the Web (April 22 – 26)
In the Trenches: Finding the Right Employee – Intuit Small Business Blog Now the search is on for a new employee, but…
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Topic of the Week: Do the Little Things Count?
Yesterday, US Airways told us that it was upgrading its offering in coach on long haul flights over the Atlantic and to…
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Across the Aisle From US Airways’ Planning Chief on The Importance of LA and New York to American … and More
Yesterday was what is likely to be the last US Airways media day. Next year, the merger with American will be done,…
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Willie Walsh Has Plenty to Say About Alliances and Acquisitions at CAPA’s Airlines in Transition Conference
My time in Dublin wasn’t just spent drinking Guinness and learning about Travelport’s new merchandising platform. The main event was the Centre…
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United Jacks Up Change Fees, Earns the Cranky Jackass Award
You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they…
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Cranky on the Web (April 15 – 19)
What the Heck is a Ground Stop? – Conde Nast Daily Traveler After the ground stop in Boston following the explosions at…
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Topic of the Week: American’s Tech Problems
American had a big mess on its hands this week when the link with Sabre went down and it had to stop…
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One Step Closer to a Better Way to Sell Airline Tickets
As you know, I was in Dublin last week for the CAPA Airlines in Transition conference. But it was Travelport that brought…
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A Mediocre American Experience to the Land of Guinness (Trip Report)
With my previous Irish experience being a mere hour connecting in Shannon, I was doubly excited to be invited to the CAPA…