Brett
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping…
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Cranky on the Web (December 7 – 13)
Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the…
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Topic of the Week: A340s with Narrow Seats
Airbus is trying to breathe some life into the A340 program. While airplanes aren’t being made anymore, Airbus is scrambling to keep…
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A Day With United Management: Getting There and Back (Trip Report)
Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what…
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Southwest Leaves Three More Small Cities
Southwest continues to struggle to find a way to serve smaller cities. After axing a ton of service to small cities when…
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The American/US Airways Merger is Finally Complete; Now It’s Time for the Hard Part
Today, American and US Airways complete their merger. You would think that after such a long time, this would feel like the…
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Cranky on the Web (December 2 – 6)
In the Trenches: Dealing With the Holidays – Intuit Small Business Blog I’m never quite sure the best way to handle business…
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Topic of the Week: Who Should Get the LaGuardia Slots?
Reports suggest that the slots American has to sell off at LaGuardia will be bought by Southwest and Virgin America. Do you…
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Why is the TSA Trying to Ruin Pre Check? (Ask Cranky)
This one was actually a little more like “Tell Cranky” instead of “Ask Cranky” but after my experience today, I thought it…
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Air France/KLM Rejects an Alitalia Acquisition While the Vultures Circle
I’ll admit that the last couple of years have been rough for me. Alitalia, which I long ago dubbed the worst airline…