Brett
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72 Hours with Hawaiian: A Unique Headquarters Setup, Flying Hawaiian’s Very First Airplane
I left off in Part 1 yesterday as I stepped off the airplane into the warm Honolulu sunshine. After a brief ride,…
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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85…
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Cranky on the Web (June 30 – July 4)
Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for…
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This, United, is Why People Hate Airlines (Tales From the Field)
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it…
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Should United Close Its Hub at Washington’s Dulles Airport?
Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of…
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Etihad is Now the Worst Airline Ever, Thanks to the Transitive Property
The long-awaited day has finally arrived. After years of begging Air France/KLM to give it more money, Alitalia has finally shifted its…
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Cranky on the Web (June 22 – 27)
American’s new 777-300 planes bring luxury to long overseas flights – Ft Worth Star-Telegram I was asked to comment on American’s spiffy…
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Topic of the Week: Your Favorite Quirky Onboard Amenity
I spent three days with Hawaiian Airlines this week talking to execs and flying around (posts will follow, of course), but there…
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Long Beach’s Anti-Airport Crowd Chooses Misguided Scare Tactics Against JetBlue Flying Internationally
It’s been a few years since we’ve had a contentious airport battle here in my hometown of Long Beach, and I’m sure…
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Planes Break, But This Should Have Been Handled Better (Trip Report)
Last week, I wrote about the first 3 of my 4 flights to get to and from Dallas for American’s Annual Leadership…
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People Keep Trying, But All-Business Class Airlines Don’t Work
We may not have seen a lot of airlines start in the US over the last decade, but there’s one particular niche…
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Cranky on the Web (June 23 – 27)
Long Beach Airport’s interim director embraces challenge – Orange County Register Long Beach lost its airport director recently and a sub has…