Brett
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What is Virgin America Thinking With Its New Dallas to Austin Route?
I know I wasn’t the only one scratching my head last week when Virgin America announced it would use its precious gate…
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Cranky on the Web – Growing Quickly, Rapid Rewards Changes, JetBlue Cakes
In the Trenches: Debating Rapid Growth – Small Business Center We’ve been evaluating some opportunities to grow the concierge busy fairly quickly.…
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Topic of the Week: At What Point Does Spirit Become a Threat?
You know this question has been asked in US airline headquarters for years. Spirit is growing, so when is it a real…
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Southwest Alters Rapid Rewards Redemption Rates to Be More Opaque
Last week, Southwest quietly let it slip that it was going to vary the number of points required to redeem for flights.…
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US Airlines Ramp Up Effort to Stifle Middle East Carriers – What Do They Know?
It looks like American, Delta, and United are getting a little nervous about those fast-growing carriers in the Middle East. It’s bad…
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Cranky on the Web – Revisiting Social Media
In the Trenches: Thinking About Social Media Again – Small Business Center Once again I take a look at our social media…
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Topic of the Week: Alaska Wants to Give American Its Mexico City Authority
Here’s an interesting little tidbit that I came across on airliners.net this week. Alaska currently flies LAX-Mexico City once a day. It…
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A Trip on Virgin America I Wish I Didn’t Have to Take (Trip Report)
I realize I’ve done a lot of trip reports lately, but that’s because I’ve had some unplanned travel. This trip was the…
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A Missed Opportunity: How American Should Have Responded to This Unhappy Traveler (Ask Cranky)
This is a different kind of Ask Cranky. What started as a question about why American/US Airways keeps fares so high in…
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Delta Earns a Cranky Jackass Award for Requiring Several Week Advance Purchase to Book Low Level Domestic Awards and Not Telling Anyone
You may have seen elsewhere that Delta has decided to stop publishing all award charts. That’s bad, because it makes it easier…
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Cranky on the Web – Debating Frequent Flier Programs,
Do airline loyalty programs have a future? – Bullingdon Post This is a new site, and I was asked to participate in…
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Topic of the Week: Do Bigger Airplanes Matter?
Delta announced it’s bringing its 717s back to the west coast. The LA – San Francisco shuttle will see half the flights…