Brett
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Cranky on the Web (October 31 – November 4)
I’m happy to announce that I will now be contributing to the new Conde Nast Traveler site on a weekly basis. Go…
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Topic of the Week: Scoot
Singapore Airlines announced this week that its new low cost carriers will be called . . . Scoot. The airline will start…
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Allegiant and Spirit, Head to Head (Trip Report)
With Allegiant deciding to flee Long Beach at the end of this month, I sensed there was a unique experience that I…
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Retroactive Refund: How Airlines Should Handle Weather Waivers
Last week just downright sucked. I was supposed to be traveling with my family on US Airways to a wedding outside of…
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Qantas Goes NBA, Locks Out Employees and Shuts Down Over the Weekend
When you think about airline labor disputes, you probably think about strikes. After years and years of negotiating, the unions gain the…
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Cranky on the Web (October 24 – 28)
If you’re wondering where my CNN column has gone, it hasn’t disappeared. I’m just going to be writing a little less frequently.…
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Topic of the Week: The 787 Enters Service
If you’re in the US, you may have missed the first flight in service of the 787 this week. That’s because it…
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KLM’s 1 Hour Social Media Guarantee Fails the Test
As we all know, there are some airlines that do a good job of responding to customers via social media channels and…
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Best. Flight. Ever. First Class on the Cathay Pacific 777-300 (Guest Trip Report)
Geoff is back, following up his Emirates shower experience with another long trip report about the best flight he’s ever had. I…
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My Imaginary Discussion on Delta’s New Domestic Economy Comfort Class
Last week, Delta announced that it would bring its version of United’s Economy Plus, Economy Comfort to most of its fleet. This…
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The Government’s Proposed Aviation Tax Plan Isn’t a Good One
Not sure how many of you have been paying attention to the details of the proposed aviation tax changes (details on pp…
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Cranky on the Web (October 17 – 21)
In the Trenches: Repeat Clients – Intuit Small Business Blog There’s nothing better than having repeat clients, so I’m always trying to…