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Topic of the Week: Scoot
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Singapore Airlines announced this week that its new low cost carriers will be called . . . Scoot. The airline will start flying 777s to Australia and Asia at first and expand beyond there. Does…
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Allegiant and Spirit, Head to Head (Trip Report)
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With Allegiant deciding to flee Long Beach at the end of this month, I sensed there was a unique experience that I would regret missing out on if I didn’t jump on it. I had…
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Retroactive Refund: How Airlines Should Handle Weather Waivers
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Last week just downright sucked. I was supposed to be traveling with my family on US Airways to a wedding outside of Cancun. Yes, the same Cancun that was hit by a hurricane/tropical storm/big weather…
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Qantas Goes NBA, Locks Out Employees and Shuts Down Over the Weekend
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When you think about airline labor disputes, you probably think about strikes. After years and years of negotiating, the unions gain the right to walk out and that shuts the airline down, or it at…
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Cranky on the Web (October 24 – 28)
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If you’re wondering where my CNN column has gone, it hasn’t disappeared. I’m just going to be writing a little less frequently. The next one will go up on Monday, and as always, will be…
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Topic of the Week: The 787 Enters Service
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If you’re in the US, you may have missed the first flight in service of the 787 this week. That’s because it happened on the other side of the world with ANA’s flight from Tokyo…
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KLM’s 1 Hour Social Media Guarantee Fails the Test
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As we all know, there are some airlines that do a good job of responding to customers via social media channels and there are others that just don’t. Then there’s KLM, which has decided to…
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Best. Flight. Ever. First Class on the Cathay Pacific 777-300 (Guest Trip Report)
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Geoff is back, following up his Emirates shower experience with another long trip report about the best flight he’s ever had. I thought it would be good to give you a little (or, actually, a…
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My Imaginary Discussion on Delta’s New Domestic Economy Comfort Class
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Last week, Delta announced that it would bring its version of United’s Economy Plus, Economy Comfort to most of its fleet. This sounds like great news, and it is for just about everyone. When something…
