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Recent Articles
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Why Revenue-Based Loyalty Programs Aren’t the Right Answer
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One of the big topics we tackled at the Travelport Ignite conference was loyalty programs. There were some very interesting ideas floated, including one that airlines should give their loyal top tier elites benefits when…
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Cranky on the Web (November 8 – 14) – Allegiant Complaints, Job Titles
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Investigation: Allegiant has low prices, high complaints – Cincinnati Enquirer You probably won’t be surprised to know that Allegiant gets a lot of complaints, but since the airline is new in Cincinnati, the local paper…
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Topic of the Week: The Importance of the Look of a Cabin
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Runway Girl Network captured a photo of a pretty snazzy looking new First Class cabin on Delta’s MD-88 aircraft. The seats are the same, I believe, but they just have new covers. Does this matter…
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Taking Advantage of The LAX Service Build-Up (Trip Report)
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I hadn’t been to Duke since my brother graduated a decade ago, but when Travelport asked me to attend its first Ignite conference on the Duke campus, it gave me the chance to return. I…
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A Note About Comment Problems and Emails
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It’s time for a rare Wednesday post, but this one is all business. Let’s talk about comments and emails. Hopefully this is all good news. Comment Problems As many of you know, over the last…
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American’s Flight Attendants Have Just Screwed Themselves
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Airline labor contracts can get extremely complex, and when it comes down to a vote, there are usually good arguments for both sides. Every so often, however, a vote comes up where there is clearly…
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
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Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor or panel discussions. This was a different kind of conference that was meant…
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Cranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to Buy, and More
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Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking about how to save money during holiday travel. The sound quality didn’t turn…
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Topic of the Week: What Would You Do With a “Lost” Rental Car?
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I was a great event in Raleigh/Durham this week (Travelport Ignite), and I had a very strange experience with National Car Rental. I received an email saying that 9 hours after I had picked the…
