American, Delta, and United Earn a Cranky Jackass for Forcing Travelers to Overpay for Multi-City Trips

American, Delta, and United Earn a Cranky Jackass for Forcing Travelers to Overpay for Multi-City Trips

I’ve made a conscious effort over the last couple years to pull back on awarding too many Cranky Jackass awards. I didn’t want to cheapen such an illustrious institution. But today, American, Delta, and United each get aCranky Jackass Award share of the first Cranky Jackass of the year. This is …

Many Airlines Say They Have the Best On Time Performance, Let’s See How They’re All Right

Many Airlines Say They Have the Best On Time Performance, Let’s See How They’re All Right

The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good at doing that when it comes to on-time performance. United says it was the best of the legacy carriers in February of this year. American says the same …

3 Links I Love: American Adds Profit Sharing, Baltia’s Domestic Plans, Alaska’s Electronic Bag Tag

3 Links I Love: American Adds Profit Sharing, Baltia’s Domestic Plans, Alaska’s Electronic Bag Tag

This week’s featured link:
AA Announces New Profit Sharing PlanAmerican Airlines
American announced this week that it was finally giving in and starting to offer profit-sharing to employees. Everyone outside of top managers will get a share of 5 percent of pre-tax profits (the plan that was in …

Why the TSA, Congress, and Even the White House are Making Airport Security Lines Worse

Why the TSA, Congress, and Even the White House are Making Airport Security Lines Worse

After years of increasingly frustrating airport security experiences, the introduction of Pre Check seemed like the first step in reversing the trend. For those who signed up for it, Pre Check did create dramatic improvements. Since that time, however, plans have changed, and the original idea of having nearly everyone …

3 Links I Love: Other Industries Like Airline Pricing, United Flight Attendant Optimism, Norwegian’s Huge London Plans

3 Links I Love: Other Industries Like Airline Pricing, United Flight Attendant Optimism, Norwegian’s Huge London Plans

This week’s featured link:
Why ‘dynamic’ pricing based on real-time supply and demand is rapidly spreadingLos Angeles Times
It has taken a long time, but other industries are starting to see value in the model airlines use to set pricing. That means you’re going to see a lot …

Some Have a Real Impact While Others Don’t, But Aviation Emission Reduction Efforts are Picking Up Steam

Some Have a Real Impact While Others Don’t, But Aviation Emission Reduction Efforts are Picking Up Steam

It’s been far too long since I’ve written about aviation and the environment, so today seemed like a good day to catch up. There are a lot of good things going on to help reduce aviation’s impact on climate change, and they should get more press. Not all of these …

Flying Main Cabin Extra One Way and First Class the Other on an American A321 (Trip Report)

Flying Main Cabin Extra One Way and First Class the Other on an American A321 (Trip Report)

About a month ago, Salesforce.com asked if I’d be willing to come speak at an event they were holding for a small group of folks at American. The topic? Anything about the customer experience. I’m picky even when it comes to paid speaking opportunities, but this one sounded like fun, …

3 Links I Love: United’s Board Room Brawl, Amazon Airlines, Alaska’s Eclipse Flight

3 Links I Love: United’s Board Room Brawl, Amazon Airlines, Alaska’s Eclipse Flight

This week’s featured link:
And it Turned in to a Boardroom BlitzWandering Aramean
I was debating writing a full post about United’s board room brawl, but I’m not quite there yet. I want to see what happens next. In short, United has activist minority shareholders (Altimeter and PAR …

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