I’ve made a conscious effort over the last couple years to pull back on awarding too many Cranky Jackass awards. I didn’t want to cheapen such an illustrious institution. But today, American, Delta, and United each get a
share of the first Cranky Jackass of the year. This is … Read the post
Month: March 2016
It’s been a week since the attacks in Brussels, and the airport remains closed. If you think this is an inconvenience for travelers, just imagine what’s happening at Brussels Airlines. The airline’s only hub is shut, and it is getting desperate. For that reason it’s had to get creative with … Read the post
The funny thing about statistics is you can really manipulate them to say pretty much whatever you want. Airlines are certainly good at doing that when it comes to on-time performance. United says it was the best of the legacy carriers in February of this year. American says the same … Read the post
This week’s featured link:
AA Announces New Profit Sharing Plan – American Airlines
American announced this week that it was finally giving in and starting to offer profit-sharing to employees. Everyone outside of top managers will get a share of 5 percent of pre-tax profits (the plan that was in … Read the post
Any time there’s a bombing like the one in Brussels earlier this week, the chorus of people suggesting knee-jerk reactions gets much louder. The explosions at the Brussels airport occurred before security, in the departure hall, and that has led to a lot of what may seem like rational thought … Read the post
It’s been a few years since you last heard from Geoff Fischer on the blog. But after tackling some seriously difficult challenges, including flying First Class on both Cathay Pacific and Emirates, he’s back again. This time, thanks to a now-depleted trove of American AAdvantage miles, Geoff took a ride … Read the post
After years of increasingly frustrating airport security experiences, the introduction of Pre Check seemed like the first step in reversing the trend. For those who signed up for it, Pre Check did create dramatic improvements. Since that time, however, plans have changed, and the original idea of having nearly everyone … Read the post
This week’s featured link:
Why ‘dynamic’ pricing based on real-time supply and demand is rapidly spreading – Los Angeles Times
It has taken a long time, but other industries are starting to see value in the model airlines use to set pricing. That means you’re going to see a lot … Read the post
It’s been far too long since I’ve written about aviation and the environment, so today seemed like a good day to catch up. There are a lot of good things going on to help reduce aviation’s impact on climate change, and they should get more press. Not all of these … Read the post
About a month ago, Salesforce.com asked if I’d be willing to come speak at an event they were holding for a small group of folks at American. The topic? Anything about the customer experience. I’m picky even when it comes to paid speaking opportunities, but this one sounded like fun, … Read the post
It seems like every week, as of late, there’s a new proposed bill coming out of Congress that tries to slap over-reaching regulations on the airlines. In general it’s not a surprise, since that’s pretty much what Congress does. But it still makes one wonder why the airlines are such … Read the post
This week’s featured link:
And it Turned in to a Boardroom Blitz – Wandering Aramean
I was debating writing a full post about United’s board room brawl, but I’m not quite there yet. I want to see what happens next. In short, United has activist minority shareholders (Altimeter and PAR … Read the post