JetBlue Releases More Details About Its Coach Cabin, But The Implementation Timeline Has Slipped

JetBlue Releases More Details About Its Coach Cabin, But The Implementation Timeline Has Slipped

Way back at the end of 2014, JetBlue told investors that it was going to overhaul its coach (or “core” as the airline calls it) experience. The problem? It wasn’t going to start until 2016. Well, 2016 is here, and we now have more details about the project. … Read the post

Cranky on the Web: Last Class, The Legacy of Richard Anderson, SeaPort’s Pain

Cranky on the Web: Last Class, The Legacy of Richard Anderson, SeaPort’s Pain

The Opening Bell (Brett Snyder, Cranky Flier Interview)WGN Radio
I spoke with WGN Radio about the so-called “Last Class” idea of no frills and cheap fares. I’m not sure they expected me to actually like the idea.

Richard Anderson: Crazy or Crazy Like Read the post

3 Links I Love: Canada Crushes Competition, American May Be Preparing for Basic Economy, The Day Eastern Died

3 Links I Love: Canada Crushes Competition, American May Be Preparing for Basic Economy, The Day Eastern Died

Today’s featured link:
NewLeaf discount airline postpones service, will refund ticketsCBC News
Canadian people are just begging for a true ultra low cost carrier these days, but Canada’s government isn’t helping. Just as one was about to get started, the rules were reviewed. Now the airline may need … Read the post

Cranky on the Web: Profiling Cranky Concierge, When Things Go Wrong

Cranky on the Web: Profiling Cranky Concierge, When Things Go Wrong

Small business success #29: Brett Snyder, owner, Cranky Flier & Cranky ConciergeSucceeding in Small Business
These guys interviewed me to talk about the success of Cranky Concierge. It’s always interesting to see what kind of an article comes out of a lengthy interview.

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