Delta’s Newly-Renovated Terminal 5 at LAX Creates Three Distinct Passenger Flows

Delta’s Newly-Renovated Terminal 5 at LAX Creates Three Distinct Passenger Flows

Last week, Delta unveiled the final results of the renovation of its Terminal 5 at Los Angeles International Airport. Travelers will love the new ticket counter areas which allow you to check in and flow through toward security. And the new security area is much bigger and better-designed than the …

Cranky on the Web – An Interview with Me, Hunting for Low Fares, Atlanta’s Silly Name Issue, More

Cranky on the Web – An Interview with Me, Hunting for Low Fares, Atlanta’s Silly Name Issue, More

Join me on Monday for an hour-long Twitter chat with CNN about the future of flight. We’ll get started at 8a PT/11a ET using the hashtag #CNNLeBourget. I hope to chat with you then.

The Airlines’ Biggest Shortcoming, According to The Cranky FlierWendyPerrin.com
I did a nice, …

Delta’s Tentative Agreement with Pilots Could Mean Higher Wages, Lower Profit Sharing, and More Airplanes

Delta’s Tentative Agreement with Pilots Could Mean Higher Wages, Lower Profit Sharing, and More Airplanes

It’s remarkable how quickly a labor agreement can be reached when both sides want something. Even though Delta’s pilot contract doesn’t become amendable until the end of this year, both management and pilots wanted something more. Because of that we have a tentative agreement a good six months early. The …

Lufthansa Group Airlines Are Going to Charge You if You Don’t Book Directly, and That’s a Big Mistake

Lufthansa Group Airlines Are Going to Charge You if You Don’t Book Directly, and That’s a Big Mistake

Fights between airlines and reservation systems are as old as time. Global Distribution Systems (GDSes) have held the upper hand for years, and because of that, they charge the airlines a lot of money for every booking. Airlines, consequently, are always looking for ways to bring costs down by taking …

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