2013
-
Trying the New West Coast Delta Shuttle (Trip Report)
Earlier this month, Delta launched a west coast Delta Shuttle operation between LA and San Francisco with hourly service and a few…
-
The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
-
United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…
-
I’ve Argued for Unbundling, And Now I’ll Argue for Re-Bundling
Last week, I put together a post showing the merits of an unbundled fare structure. In my mind, unbundling was actually just…
-
Cranky on the Web (September 16 – 20)
In the Trenches: A Big-Company Structure for a Small Business – Intuit Small Business Blog Cranky Concierge isn’t a big business, but…
-
Topic of the Week: Does Aer Lingus Need Flat Beds?
Apparently Aer Lingus has decided to introduce flat beds in business class by 2015. I think of Aer Lingus as a hybrid…
-
Fun with Economics: Why Unbundling is a Good Thing
You can probably look back and find plenty of posts that I’ve written about how unbundling in the airline industry is a…
-
The Next Thing in Inflight Entertainment? The Second Screen
For a few years, people have predicted the demise of traditional inflight entertainment (IFE) systems as wifi became more widely available on…
-
Comparing American’s A319 That Goes Into Service Today to the MD-80 It Replaces (Guest Post)
Today American begins flying its A319s between Dallas/Ft Worth and Charlotte, Cleveland, Memphis, and Wichita. Many more markets are coming soon as…
-
Cranky on the Web (September 9 – 13)
Three New 787 Routes—And Why You Should Care – Conde Nast Daily Traveler After a rough start, the 787 is now being…
-
The Crankyspotting Dorkfest is A Mere Two Weeks Away
This is just a friendly reminder that two weeks from tomorrow, it’s time for the annual Crankyspotting Dorkfest at the In ‘n…
-
Faster Wifi Coming to the Skies
I’ve spent the week here at the Airline Passenger Experience Association (APEX) conference, and it’s been a great show. This group has…