2012
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The Next North American Battleground… Small Canadian Cities
North America is a big place. When you think about where the next big airline battle is likely to be, you probably…
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Airlines Should Not Bend the Rules for Those With Family Emergencies
One of the more contentious customer service issues in the airline industry has long been around how airlines deal with people who…
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Cranky on the Web (October 15 – 19)
Tips for Booking Holiday Travel – Travora This one actually went up awhile ago, but I just got around to posting the…
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Topic of the Week: Finding a Stranded Boat
Let’s end the week with a little bit of awesome. An Air Canada flight into Sydney went out of its way to…
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Flying Concorde (Trip Report)
Almost a decade ago, I had the pleasure of being able to fly on one of the most incredible aircraft to have…
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Who the F*&@ is NewFrontier Airlines?
If you haven’t seen this, get ready for a treat. Air Gumbo may not have worked out (yet…), but now we have…
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We’re Going to Hear a Lot From the New Avianca in the Coming Years
Back in 2010, Colombian-based Avianca and Central American-based TACA merged to form a formidable Latin airline, but the brands remained separate, as…
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Cranky on the Web (October 8 – 12)
The Exact Dates When No One Wants to Travel and You Will Find Cheap Airfare – Conde Nast Daily Traveler Southwest launched…
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The Final Response From American (I Promise)
I’m not one for deviating from my usual posting schedule here on the blog, but I didn’t want to take up another…
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Topic of the Week: Can Richard Branson Fix American?
Sir Richard Branson, boss of all things Virgin, did an interview with NPR last week explaining how he would fix American. “You…
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American Disagrees with Monday’s Post
As you can probably imagine, the folks at American disagreed with my post on Monday which asked “Why is American Not Trying…
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Send Cranky Your Tips
I’ve had a couple requests recently from people who were interested in sending me tips and information about the airlines but wanted…