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When Airlines Refuse Refunds, There Will Be Consequences
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It started with a schedule change policy. United — looking ahead and realizing that it was about to be bleeding cash when it canceled more than half of its flights due to this coronavirus —…
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Subscribe to the New Cranky Coronavirus Daily Update
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With the airline industry nearly grinding to a halt, Cranky Concierge has taken a hit as well. We’ve been working hard to help customers handle changes and refunds, and we’ve found a way to cut…
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Reversal of Fortune: Airlines Suddenly Thrilled That the 737 MAX is Grounded
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Remember the good old days when we could just talk about how incompetent Boeing was and get collectively angry that the MAX still hadn’t returned to service? That was a month ago. Things couldn’t be…
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Cranky on the Web: What to Do When Your Flight Cancels, More Coronavirus
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14 Things to Do When Your Flight Is Canceled or Delayed – USNews and World ReportFinally, something not related to the coronavirus. Here’s an article about what to do when your flight cancels. I had…
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3 Coronavirus-Free Links I Love: Goodbye to Midwest, KLM 747s, and Rick Rogers
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This week’s featured link Wisconsin’s Midwest Express Airlines ends Elite partnership – ch-aviationRemember how Midwest Express was going to come back with chocolate chip cookies and all? Scratch that. The airline was going to outsource…
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How I Would Bail Out the Airlines
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There’s been a whole lot of talk about bailout options for the airline industry as our economy grinds to a halt, and naturally, there are differing opinions. There is no question in my mind that…
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All of a Sudden, The Airline Industry Disappears
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Every post I had in the hopper suddenly seems irrelevant. I was working on a story about growing capacity in a small town, and I had been digging into Contour’s model. Now none of it…
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A Letter to New Airline Employees About This Industry We Love
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Dear Newbie, I’m sure this has been a really challenging month for you. After all, since you were hired in the last decade, you’ve never seen anything like this before. Take a deep breath and…
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Cranky on the Web: More Coronavirus, So Much Coronavirus, and Coronavirus Wifi
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Aviation industry stands to lose up to $113 billion from coronavirus effect – KTVU More coronvirus talk. So much coronavirus talk. But hey, now you get to watch me. Delta trims capacity 15% as coronavirus…
