Recent Articles
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SAS Tries for Yet Another Turnaround
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I have to admit that I have soft spot for Scandinavian Airlines (SAS). My very first trip to Europe in 1985 was aboard an SAS…
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 2 (Across the Aisle)
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Yesterday in the first part of my interview with Jonathan Pierce, Director of Social Communications at American Airlines, we talked more about strategy and composition…
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 1 (Across the Aisle)
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Last week, I had the chance to speak with Jonathan Pierce, the Director of Social Communications for American Airlines. I like what American has been…
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Cranky on the Web (November 5 – 9)
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In the Trenches: How Extra Help Pays Of – Intuit Small Business Blog I’m loving having more help. It frees me up to focus on…
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Topic of the Week: Crankyspotting in Phoenix on November 19
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Dorkfest at LAX has been a lot of fun the last couple years, so it’s now time to take this on the road. I’ll be…
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Checking in With Row 44 During A Ride on the Grumman Albatross
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A couple weeks ago, I had a unique opportunity to connect through the massive hub that is Camarillo. Ok, so maybe it’s not massive. Camarillo…
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Southwest Takes the First Step Toward International Flying With Puerto Rico Flights
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Before you all jump on me, I am well aware that Puerto Rico is a part of the United States. So while Southwest’s announcement that…
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How Delta Put Its JFK Operation Back Together Again After Sandy
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While most travelers know that airlines are complex operations, I don’t think many can appreciate how difficult it is to actually put one back together…
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Cranky on the Web (October 28 – November 2)
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Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler When it came to hurricane policies last week, United…
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Topic of the Week: Some New Safety Videos
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We have a couple of new safety videos that were released this week. In my mind, the ultimate question here is… will people pay attention?…
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Virgin Australia Goes on a Buying Spree, Singapore Joins the Fun
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We’ve all been preoccupied here in the US with the weather, but meanwhile big things have been happening down in Australia. In fact, I’d call…
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Why Airlines are Canceling So Many Flights for Hurricane Sandy
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If you’ve been trying to get to, from, or through the northeast US this week, you know that a lot of flights have been canceled.…
