Recent Articles
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JetBlue is Making Changes That You Think You Won’t Like, But You Might Be Wrong
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Remember when we talked about what Wall Street wanted JetBlue to do in order to improve financial performance? Well, JetBlue agrees. The airline has announced…
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Cranky on the Web (November 17 – 21) – Ethiopian Madness, Rebanking in Miami, More
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Ethiopian Airlines: The Flexible Airline (or, why you shouldn’t combine multiple tickets on one itinerary) – Travel Babbo One of our clients wrote about his…
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Topic of the Week: Frontier in Denver
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I already wrote about Spirit and Allegiant this week, so we can’t leave Frontier out of the mix can we? Frontier announced it would start…
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Allegiant Tweaks Its Model to Run Toward Competition
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Allegiant has a habit of announcing a bunch of new routes all at one time, and last week was no exception. The airline rolled out…
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Spirit Goes International From Houston, Steals Southwest’s Thunder
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The ramp-up to Southwest flying internationally from Houston has been a long one with political drama and major construction. But as Southwest gets closer, Spirit…
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Why Revenue-Based Loyalty Programs Aren’t the Right Answer
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One of the big topics we tackled at the Travelport Ignite conference was loyalty programs. There were some very interesting ideas floated, including one that…
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Cranky on the Web (November 8 – 14) – Allegiant Complaints, Job Titles
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Investigation: Allegiant has low prices, high complaints – Cincinnati Enquirer You probably won’t be surprised to know that Allegiant gets a lot of complaints, but…
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Topic of the Week: The Importance of the Look of a Cabin
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Runway Girl Network captured a photo of a pretty snazzy looking new First Class cabin on Delta’s MD-88 aircraft. The seats are the same, I…
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Taking Advantage of The LAX Service Build-Up (Trip Report)
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I hadn’t been to Duke since my brother graduated a decade ago, but when Travelport asked me to attend its first Ignite conference on the…
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A Note About Comment Problems and Emails
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It’s time for a rare Wednesday post, but this one is all business. Let’s talk about comments and emails. Hopefully this is all good news.…
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American’s Flight Attendants Have Just Screwed Themselves
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Airline labor contracts can get extremely complex, and when it comes down to a vote, there are usually good arguments for both sides. Every so…
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
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Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor or panel discussions.…
