Categories
Recent Articles
-
US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
–
This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet? Just wanna see it end? I’m with you, but the fight continues, and…
-
American Learns a Lesson in Communications (Or At Least, They Should)
–
I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably, United’s confrontation with a broken guitar made headlines, but there…
-
And the Winner Is . . .
–
Time is up. After receiving well over 100 entries to create a caption, I have sifted through them and chosen a winner. While the joke about “mine’s bigger than yours” is a good one, it’s…
-
Volaris Talks About Expansion, Profitability, and yes, Southwest (Across the Aisle)
–
Last week, I had the chance to sit down with three of the guys behind Volaris, the successful Mexican low cost carrier that is now likely to be Southwest’s first codeshare partner. Holger Blankenstein (Chief…
-
Cranky on the Web (March 29 – April 2)
–
Now Departing: Delta Cuts Ties with Midwest Airlines – BNET Midwest and Delta are no longer going to be frequent flier buddies. Southwest Fail: Technical Delays Frustrate WestJet’s New Boss – BNET WestJet is not…
-
This Photo Is Begging for a Caption; Do It and Win Cranky Concierge Service
–
When I went to aa.com to learn more about American’s partnership with JetBlue, I saw this photo and just couldn’t stop laughing. That’s American CEO Gerard Arpey at right, smiling like a madman while looking…
-
JetBlue Partners with American; No This Isn’t an April Fools’ Joke
–
If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they had signed a limited partnership to feed traffic to each other in New…
-
An Airline Dispatcher’s View on Why Ground Delays Happen (Guest Post)
–
We’ve got a special guest post today from someone who is an aircraft dispatcher for a major US airline. This person wrote in to me after my interview with Kate Hanni with an enlightening piece…
-
WestJet Launches Cashback-Style Rewards Program
–
Leave it to those wacky Canadians to launch one of the more unique and straightforward frequent flier programs. WestJet has rolled out its Frequent Guest program along with a WestJet Mastercard, and I like the…
