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Recent Articles
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Air France/KLM Rejects an Alitalia Acquisition While the Vultures Circle
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I’ll admit that the last couple of years have been rough for me. Alitalia, which I long ago dubbed the worst airline ever, has been very quiet. It was under new leadership, working on combining…
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Etihad is Building a Fourth Alliance
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Prevailing wisdom suggests that that airline industry should always do things in “threes.” We’ll soon have three big legacy carriers in the US that fit nicely into three big global alliances: Star Alliance, oneworld, and…
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Cranky on the Web (November 25 – 29)
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Thanksgiving fliers wait: How bad will Wednesday be? – USA Today Everybody was wondering whether Wednesday was going to be miserable for travel, so I weighed in as well. I was skeptical it would be…
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Topic of the Week: Is it Smart to Publicize a Social Media Response Time?
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KLM has long been heavily involved in social media, but last week it didn’t something interesting. It started publishing the amount of time it will take for people to get a response. When I looked,…
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The True Meaning of Thanksgiving 2013
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Well, that storm didn’t quite pan out as the media predicted, huh? That, combined with surprisingly good availability on alternate flights yesterday, means that those of you who were traveling to be with your family…
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Delta Looks for Route Opportunities Beyond the Hubs
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When America West and US Airways merged, one of the first jobs in the schedule planning department was to consolidate flying in and around the airline’s strong hubs. After all, it was the non-hub (and…
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What Exactly Does United Mean When It Says It’s Going to Increase Long-Term Shareholder Value?
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You may have noticed the release last week entitled “United Airlines Outlines Path for Increasing Long-term Shareholder Value.” If you saw it, you probably ignored it because it sounds like a Tilton-esque dose of corporate…
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Cranky on the Web (November 18 – 22)
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In the Trenches: Preventing Mistakes – Intuit Small Business Blog We made some mistakes in the business, and that led me to want to take steps from preventing them from happening again. Is This the…
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Topic of the Week: Cell Phones on Airplanes
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The FCC says it will revisit a ban on cell phones on airplanes. Do you like that plan? Personally, I fully support the FCC removing the ban. Let the airlines decide if they want to…
