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How Southwest Tanked Its Operational Performance… And Then Took a Year to Fix It
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In early 2013, Southwest realized that demand was strong. Faced with a set number of airplanes, it had two choices. It could keep flying its existing schedule or it could push itself and squeeze more…
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Southwest Reveals a New Visual Identity, But You Better Not Call It a New Brand
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It had been years since Southwest last had a media day, so I was surprised to see an invite come in the mail a few weeks ago. As we all know by now, the real…
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Cranky on the Web (September 7 – 12)
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When luxury ruled the skies: Flying in the 1950s and ’60s – Sacramento Bee I was asked my opinion about whether the “golden age” of air travel really existed. In the Trenches: How to Turn…
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Crankyspotting Dorkfest is Tomorrow
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The day has finally arrived. Tomorrow is Crankyspotting Dorkfest. I’ll be at the park across the street from the In ‘n Out at LAX from 11a to 2p. If you’re flying in, take the Parking…
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Honoring the Flight Crews That Died 13 Years Ago Today
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Today is now technically called Patriot Day in the US, but for those of us in the airline industry, it’s also the day that our industry was flipped on its head. We talk about the…
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Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools
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If you subscribe to ExpertFlyer, then you know where this post is going and you are most certainly in full agreement. Delta seems to have decided that it doesn’t like third parties creating extremely helpful…
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A Lawsuit Over Delta’s Best Fare Guarantee Shows a Lack of Knowledge, So Let’s Fix That
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There’s never a shortage of lawsuits involving airlines, but there’s one in particular that came up recently which I thought was worth talking about. A woman is suing Delta for what’s called “marrying” segments, and…
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Cranky on the Web (September 1 – 5)
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Allegiant Air now charging $5 for check-in at airport – KPCC 89.3 I was asked to talk about why Allegiant now charged $5 to print a boarding pass at the airport and if others would…
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Topic of the Week: The Best Things You’ve Heard Onboard
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This week’s topic comes from a reader, Herb. What are some of the best funny, clever, or sarcastic comments you’ve heard come from a pilot or flight attendant on duty? Maybe it wasn’t even intentional,…
