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A Three Hour Introduction To How United Serves a Long Haul Premium Cabin Meal
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Yesterday I gave an overview of my day going through International Service Training for flight attendants at United. Today, I’m going into much greater detail about everything that goes into the main meal in the…
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Reflecting on My Day Training to Be a United Flight Attendant
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A couple months ago, United asked me if I’d be interested in coming down to Houston to do a day of flight attendant training. As you can imagine, I jumped at the chance. What United…
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Cranky on the Web – My Last “In The Trenches” Column, JetBlue’s Take on Wifi
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For those of you who have enjoyed my regular “In the Trenches” column on Intuit’s blog (now the called Small Business Center) for the past few years, I have some bad news to report. Apparently…
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Topic of the Week: United Upgrades Its 767s But Eliminates First Class on Them
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This came out of an internal communication at United earlier this week. The airline is going to redo its 767-300s and eliminate First Class. Is this a good move? Is United making a mistake here…
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Delta Finds a Bankrupt Skymark to be Its Great Japanese Hope
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It’s no secret that Delta isn’t happy with its situation in Japan. It wants a close partner over there, and it’s the only one of the big 3 US carriers that doesn’t have one. Now…
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Frontier’s New Seats Give More Room to the Middle Seat (and No Room for Your Laptop)
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Frontier has been slowly working on its transition from a traditional kind of airline into a more point-to-point-focused ultra low cost carrier (ULCC). This has been far from smooth-sailing as travelers have needed to adjust…
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Not JetBlue’s Finest Moment (Trip Report)
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I was asked to speak at the DMAI Annual Convention in Austin last week, and naturally, I was excited. Why? Because Austin is one of the few destinations that JetBlue flies nonstop from Long Beach.…
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Cranky on the Web – Doing Someone Else’s Job
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In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and I stepped in to do the urgent parts of his job while he…
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Topic of the Week: Your Favorite Vestige of Departed Airlines
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As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set up on the side that was meant for people to be able to…
